PayPal Community Q&A - May 22, 2019 - Closed

[PayPal_JonK]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, May 22nd, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

 - Jon K

[PayPal_Olivia]

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@Vicki24 wrote:

We have 25 monthly donors (non-profit organization) They theoretically were set up as "automatic", but someone has to process each of them on a monthly basis. Is there some way to automate this?

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Hi @Vicki24,

Thank you for this clarification. I'm sorry for the inconvenience you're experiencing. I did some research to find the answer for you, and discovered that the monthly option on the donation button does not actually automate the payments, just like you described. The one workaround I can suggest is to use a subscription button going forward instead of a donation button. This will allow for the recurring payment to be fully automated. I'm sorry that the current monthly donations are not automated in that way.

Olivia

[Vicki24]

Thanks, Olivia. Our newer donations are already automated. So, I infer that the previous donors cannot be automated by me - that I would have to cancel and ask them to initiate their donations again? This is a bit risky - they may stop donating.

[PayPal_Olivia]

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@Vicki24 wrote:

Thanks, Olivia. Our newer donations are already automated. So, I infer that the previous donors cannot be automated by me - that I would have to cancel and ask them to initiate their donations again? This is a bit risky - they may stop donating.

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Hi @Vicki24,

That would be correct, and that's a very valid concern to consider. I'm sorry there isn't a way to retroactively adjust that payment.

Olivia

[PayPal_JonK]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, May 24th at 4pm GMT, or next week on Wednesday, May 29th at 1pm PT. We'd love to meet you!

See you then!

 - Jon K