confirm email address, click on link

[lynnpy]

My daughter has set up her own paypal account to sell on ebay and has been asked to confirm email address by clicking link but link doesnt work.  Have received emails from paypal so why do I need to confirm it?  in addition when I log in my account says "welcome Lynn".  When she logs in her account is called "Lynn Pyman" - which is me!   How is that?    We have our own separate accounts.  Thanks 

[kernowlass]

When she set up her paypal account did she use a completely different email to yours??

[lynnpy]

Yes,  I'm  mrs_r....... and she used    car_l..........    

[kernowlass]

So the emails go into completely different email boxes??

[lynnpy]

Yes, thats correct.     Both our paypal & ebay accounts are separate,  ditto bank details 

[kernowlass · Accepted solution]

well i am as confused as you are.

i think you will need to phone customer services.

Click on the words "Contact us" at the bottom of most paypal pages or in your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[lynnpy]

Thanks for trying!