Profile disabled email

Suzew24
Contributor
Contributor

HI, 

received this email today

 

Dear valued client,

 

We are sorry to inform you that we weren't able to confirm the validity of your current billing information with our automatic monthly billing renewal service.

 

Why is my service disabled?

We were unable to validate your current billing address and/or phone number.

 

What can I do to resolve the problem?

You must update your address and phone number on your account by clicking the link below and following the steps. The process takes less than 30 seconds.

 

Is it legit?

Thanks

 

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Suzew24

 

Its a spoof, DO NOT USE ANY LINK.


Firstly if the email addressed you as ''Dear Member'' / ''Customer'' / ''Valued Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.


Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.


If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.


More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2




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Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Suzew24

 

Its a spoof, DO NOT USE ANY LINK.


Firstly if the email addressed you as ''Dear Member'' / ''Customer'' / ''Valued Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.


Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.


If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.


More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2




Advice is voluntary.
Kudos / Solution appreciated.
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Suzew24
Contributor
Contributor
As i thought Thanks so much for the reply
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