Problem adding debit card

Ashliemay
New Community Member
Hi I have tried a number of times to add a debit card to my account, the error message keeps showing: Unfortunately this card can not be added, your debit/credit card cannot be added to multiple accounts. I only have this account on paypal and the card I'm trying to use is quite new so how could it already be registered to another account? Please help thanks Ashlie
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9 REPLIES 9

HollyB91
Contributor
Contributor

 

Hello, i'm having exactly the same problem! I don't suppose you know how to fix it yet do you?

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amazinglady72
New Community Member

im having problems adding my debit card ,it keeps telling me its already added to an account, but its not. ive been paying for items with postal orders for ages now

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brsfrd
Member
Member

Seems like everybody is having this problem. Im having it too. Still no response from PayPal to anybody about it. Something very odd and worrying going on here. So unprofessional from them. I wouldnt even be using PayPal if it wasnt for eBay.

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PayPal_david
Moderator
Moderator

Hi guys,

 

If you are being advised that you are unable to register the card as it has been registered to other accounts previously, you may not be able to ever register the card again on PayPal.

 

Once a card has been registered to the third different PayPal account, our system will disable the card from being registered on the website again. You can try contacting customer services if you wish in order to see if there is anything more that we can do but I can't guarentee that we can do anything to be honest.

 

David.

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Arslonga
Member
Member
Guarantee
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dcroc84375
Contributor
Contributor

HI, My problem isn't quite the same, I tried to update my card which was about to expire, I went to the update page and followed the instructions but it wouldn't let me edit the expiration date and C code, so I called Customer service ( that's where the plot thickens) I told the girl I talked to that the number and all info was the same on the card, just a updated expiration date and C code, but she told me to delete the card then reenter the informaton on the updated card and everything would be great, well needless to say it wasn't Great, now my card number is blocked from being entered, so I thought easy fix, ran to the bank to have that card canceled and a new card issued, Wrong again, the bank told me that they wouldn't issue a new card just  because Pay Pal had my card number blocked on a good account, so here I set with a Pay Pal account that is no good for making payments to Ebay sellers because most will not accept E-Check which is all I have left thanks to customer service.  I did buy a lot for my collections from Ebay but now can't. I called customer service a second time and asked if anyone could remove the block on my card number and was told no-one in Pay Pal could remove the block so I set here with a account with no Credit card attached. shurly to goodness there is someone who can remove the block in Pay Pal or Ebay without a big problem other than with me? My card has only been on my one account and removed only once (at the direction of Customer Service) why can't I re-add the card number and get this mess fixed


@PayPal_david wrote:

Hi guys,

 

If you are being advised that you are unable to register the card as it has been registered to other accounts previously, you may not be able to ever register the card again on PayPal.

 

Once a card has been registered to the third different PayPal account, our system will disable the card from being registered on the website again. You can try contacting customer services if you wish in order to see if there is anything more that we can do but I can't guarentee that we can do anything to be honest.

 

David.



? Thanks Dave.

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DanParr
New Community Member

Based on your respose David is it possible for PayPal to delete all other accounts where the said card maybe registered to, or at least hint as to what accounts the card is registered to?

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mercykihara28
New Community Member

AnibalX
New Community Member
It happened to me with a brand new unused card. We are being lied to by Paypal, that much is obvious.
Something has changed.
I give 24h before abandoning paypal and using other payment methods and will advice against it.
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