Just received a wall of text from PayPal that contains no useful information whatsoever. Do they even bother to read support tickets....
Dear ##### -,
Thanks for your email. To help you as quickly as possible, here is some
information we feel will most likely suit your needs. Below is
information about 4 processes on how to update your card details. Please
find the solution that best fits your needs.
A. How do I add a card to my account?
B. How do I select a card as my primary card?
C. How do I change my credit card or debit card information?
D. How do I remove a credit or debit card from my account?
If you encounter any difficulties following the process, you can call us
directly at 08707-307-191. We'll be happy to walk you through the steps
to make sure your account is set up correctly. PayPal Customer Service
opening times are from Monday-Friday 8am-10 pm, Saturday 8am-9pm or
Sunday 9am-9pm.
Alternatively, you can reply to this email with as much information as
possible and we will get back to you as soon as we can.
A. How do I add a card to my account?
Here is how to add a card to your account:
When adding a card, the billing address should match the address
registered on your PayPal account.
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'Credit/Debit Cards' under 'Financial Information'. (Don't
see this step? Follow the alternative set of instructions below.)
4. Click 'Add a Card'.
5. Select the 'Card Type' and enter the required information.
6. Click 'Add Card'.
Or
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'My Money'.
4. Click 'Update' beside 'Debit and credit cards'.
5. Click 'Add a Card'.
6. Select the 'Card Type' and enter the required information.
7. Click 'Add Card'.
Note:
- If you are adding an American Express card, be aware that some
merchants cannot accept this card type. You may wish to add a different
card as an alternative.
- You can only add a credit/debit card issued in UK (financials are
country based)
- A credit or debit card can only be registered to one PayPal
account at a time.
- Up to 8 credit or debit cards can be attached to a PayPal account
at a time.
B. How do I select a card as my primary card?
We use your primary credit card before any other card on your
account.
Here is how to select your primary card:
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'Credit/Debit Cards' under 'Financial Information'. (Don't
see this step? Follow the alternative set of instructions below.)
4. Under 'Action', click 'Edit'.
5. Tick the 'Make primary card' checkbox, enter your Card Security
Code (CSC) and click 'Save'.
Or
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'My Money'.
4. Click 'Update' beside 'Debit and credit cards'.
5. Under 'Action', click 'Edit'.
6. Tick the 'Make primary card' checkbox, enter your Card Security
Code (CSC) and click 'Save'.
Note: If selecting an American Express as your primary card please be
aware that some merchants cannot accept this card type. You may wish to
add a different card as an alternative
C. How do I change my credit card or debit card information?
Here is how to change your credit card or debit card information:
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Under 'Financial Information', click 'Credit/Debit Cards'.
(Don't see this step? Follow the alternative set of instructions below.)
4. Click 'Edit' next to the card you want to change.
5. Update your information.
6. Enter your card security code.
7. Click 'Save'.
Or
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'My money'.
4. Click 'Update' beside 'Debit and credit cards'.
5. Click 'Edit' next to the card you want to change.
6. Update your information.
7. Enter your card security code.
8. Click 'Save'.
D. How do I remove a credit or debit card from my account?
When removing a card, make sure that you no longer have any
processing transactions on the account.
Here is how to remove a debit card or credit card:
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'Credit/Debit Cards' under 'Financial Information'. (Don't
see this step? Follow the alternative set of instructions below.)
4. Select the card you want to remove and click 'Remove'.
5. Review the information and then click 'Remove'.
Or
1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'My money'.
4. Click 'Update' beside 'Debit and credit cards'.
5. Select the card you want to remove and click 'Remove'.
6. Review the information and then click 'Remove'.
Yours Sincerely,
PayPal
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Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
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