Why are my purchases nearly always put in pending status!

rullfarm
Contributor
Contributor

Oh the frustration! I understand the need for security but I'm sick and tired of the majority of my attempted purchases going into pending status! I have never owed money for anything, my purchases are small, I've never even had an overdraft, I don't buy anything 'dodgy'. I've complained and got a stock response about security and still it continues. I've just managed to find the only pair of boots in my size in the whole of the UK and my heart sank when I saw the option to pay was only PayPal. Yep, my purchase went 'pending'.  Why????? Nearly every time!!!!  By the time this clears the boots will have gone I'm sure.  SOOOOOOO fed up (rant over).

If anyone can explain why this is happening to me and how I can stop it, I'd be really grateful.

Thank you.

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@rullfarm

 

Sounds as if you are paying via an echeque from your bank account.

Have you added a debit or credit card to your paypal account?

If so try with one added OR try using a card instead.


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rullfarm
Contributor
Contributor

Just double checked and it's not an echeque.  It says the transaction is to be paid from my bank account with VISA card as backup.

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rullfarm
Contributor
Contributor

Sorry, my first reply didn't post and in that one I said 'thank you' for your response 🙂

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kernowlass
Esteemed Advisor
Esteemed Advisor

@rullfarm

 

Still sounds like an echeque, does it give you a clearance date?

Also have you had any failed bank transfers OR negative balances at all recently, if not I'm stumped.


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rullfarm
Contributor
Contributor

I've never had a negative balance or failed to pay for anything immediately in my nearly 60 years on this planet so it can't be that. The transaction details state the payment is to be taken from my bank account with VISA back-up. It's always been this way and sometimes it works just fine. It's definitely not an echeque. I'm stumped too. I'm also pee'd off that the company I ordered from took my order but they didn't actually have the goods in stock so it's all in vain anyway! Thanks for trying to help.

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