Paypal app (Android) and security key login problems.

[ironfist]

Hi,

I installed the Paypal Android app and then tried to login with my credentials. However the loging was denied and I the error message instructed to append the security code from the keyfob to the password. I did that and still cannot login. To illustrate this is what I did:

Userid: abcdef

Password: password123456

where 123456 has been generated on the security keyfob at the time of entering the password.

Am I doing something wrong or is this a known issue. Just for info, I use a very complex password with special characters. I am using Nexus One with Gingerbread. Btw, the same problem has been there before Gingerbread was rolled out on Android handsets.

This is very frustrating so any useful help and pointer would be appreciated.

Cheers.

[ClaytonE]

I wish that I'd made a note about when the mobile app on my Droid Ultra started working again with the two factor security enabled. I also can't remember if I was informed that it was working via an email (or text) from PayPal or if I just tried it once in a while. Anyway it's been working for what seems to have been about a year. This post isn't going to be much help to those continuing to experience issues except to let them know that at least one person using an older Android phone is able to use the app.

[ClaytonE]

I just realized that this forum addresses UK issues. I'm in the US. I had discovered, although it's been about a year, that paying UK merchants via PayPal (from my computer) was not possible unless I temporarily disabled two-factor security. I haven't tested this recently. Of course it's extremely unfortunate if the mobile app continues to be crippled for users in the UK. As I probably stated in my original post no app on a mobile device connected to a financial institution account should be accessible without two factor security enabled.