Can't receive refund/money from eBay Inc

[GulNur]

 A while ago on eBay I bought an item from a seller but they never shipped me the item. eBay resolved the issue by refunding the whole purchase.

I received the email/link from eBay that says "eBay Inc sent you money!" with the amount of the refund. When I click the "Claim Your Money" button, I receive the message "We are not able to process your request. Please try again later." 

I've tried logging in numerous times and re-linking my paypal account on eBay.

My account is verified and I linked it to my bank successfully.

Everything is confrimed, including my bank, email, phone number, address, photo Id, etc. I've had this account for a long time and can easily buy stuff on eBay without any issues.

What do I do?

[lancelotme]

if you paid with credit card,the refund goes back to your credit card,it takes a few days to show up on your credit card account,check that account

[GulNur]

But the issue is that I cannot even get past the error page. The money isn't going back to my paypal account or bank account. Just the error.

[Debou]

It happened to me, because they wait a certain amount of days to make sure the transaction went well. When I received money from ebay after selling an item I has to wait 14 days to withdraw it from paypal.

[lancelotme]

Ignore that message,just go to your Ebay account,Paypal account and your cc account for the refund.

There is no need to claim your money,it has gone back to where it comes from,if cc ,then back to your cc,if paypal fund or bank transfer,see your paypal account