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Crappy automation

Member

Crappy automation

I submitted my request for a name change twice, complete with a copy of my marriage license and driver's license.. and it was never processed. We're going on almost a month now since the first one was submitted. When I write in for help, all I got was a completely useless automated response to tell me to submit the same exact information a 3rd time. 

 

This is inconvenient since my paypal prepaid card is attached to paypal under the same name. A name now considered invalid by the state of California that's preprinted on my card. My driver's license for that name is now invalidated since I have a legal new name. 

 

Can someone fix this other than give me an automated response or telling me to submit my information a 3rd time?

3 REPLIES
Volunteer Advisor

Re: Crappy automation

@Baudie

 

Contact customer services and ask.

Member

Re: Crappy automation

automated response
Volunteer Advisor

Re: Crappy automation

@Baudie

 

Its the 'only' answer you can get on here as this is a 'community forum' and NOT paypal customer services.

 

As we can't 'deal' with your change of name request then all we can do is tell you to contact customer services.

 

So........your welcome.