Removing my account limitations. Not working

techdude23
Contributor
Contributor

So, as title says, I'm limited.

To remove the limitation, PayPal asks me to confirm my identity. And so, I proceed and click the "Resolve" button.

 

From there, it asks me for my method of choice to confirmation of my identity.

I select the first choice that says "Confirm Identity"

It then however, takes me to a page that states "We don't recognize the device you're using."

Giving me 2 choices, receive text or phone call for verification.

 

I chose the text but it states I don't have a phone number linked to my account.

And I do have one linked and confirmed. I thought it would be not a huge deal since it gave me an option to manually type it.

I type it and continue. But that doesn't work, it states in a red box "This number doesn''t appear to be registered under your name. Please try again."

 

What?!

I've tried to contact PayPal multiple times to no result. I get responded to by their automated answering system redirecting me through the same process of landing on the exact same page. I get a response from a human the first time but after I reply, the emails stopped coming in.

 

PayPal, step up your service.

Now I'm asking the community for help in hopes of fixing this.

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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

Is the phone number linked on PayPal registered in your name?

If not, you can't use it.

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techdude23
Contributor
Contributor

Ah, ok. Thanks for the info. Now I understand.

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