PayPal's requests for personal information

[PayPal_Andy]

Hello community!

I'm merging your threads together here as they all have a common theme: PayPal wanting to know about your personal information.

We now have answers to your questions here.

While you cannot reply on the Moderator's Tips board, feel free to respond here (as long as you're abiding by the Community's Rules and Guidelines).  Please keep your comments professional, on-topic, and productive and we'll all get along swimmingly. 🙂

Andy

[PayPal_Andy]

hanners-

Welcome to the boards; sorry it took so much frustration to bring you here. 😞

I completely understand where you're coming from as far as not having that documentation and why.  Makes complete sense. What we're trying to verify is that the information you've provided on your account matches up with real life information.  So a utility bill is out, I'm also guessing a cell phone bill is out?  What about car insurance statement? Tax records, recent school records showing where you live?  Something along those lines.

Hope that helps!

Andy

[OneTrickPhoney]

Paypal just rejected my cable bill as proof of address.  Because I live in an apartment, I am only responsible for paying that bill directly.

I have no intentions of sending Paypal copies of my lease.  That's too far.

[PayPal_Andy]

OneTrickPhoney-

Sorry to hear that.  And it's kinda odd...that should be a perfect way to verify your address. On what you submitted, does it have your full service address and your name as it appears on your PayPal account?  You may want to give us a call so we can review that for some clarification.

Andy

[rbevard3]

I'm having the same problem with verifying my proof of address. I've submitted more than one document that clearly shows my name and residence. It's been close to a week one of the documents I've submitted, but no response or "in progress". I uploaded two more yesterday with the information they required, but still no "in progress" message. I'd like to have my limited account status removed  so I can actually use my paypal. This whole waiting game is completely ridiculous.

[Bluuraydisc]

I recently just joined paypal (entirely). Today I just bought a Moneypak card in order to use to purchase some things online. I go to "add funds" to redeem the card, but end up with a huge "confirmation page" which asks for address, phone number, name, etc. Aside from the fact that I've already given most of this stuff when I registered, the fact that I would give my SSN out is absurd. I refuse to do it, even to a "secure site" like this one. Is there any way I can verify this moneypak card and add the funds to my account without giving that away. Would adding a credit card bypass this entirely? I've browsed the forums a little before I made this thread, and here are a couple things to get out of the way, to make solving this predicament easier.

1. I haven't used moneypak at all this year. Nothing.

2. I am over 18.

3. No, I have nothing attached so far to my account, aside from some basic information (No credit or debit, Bank account, SSN/Tax ID, etc)

That's about it.

If you have any solutions please tell me, I really need this money and it **bleep** to waste it all. I paid with cash and I don't really want a refund, just a solution.

[ak474me]

right now i cannot get moneypak to work as i entered all the info and it does nothing but show that it is trying to verify my address, which i have been trying to do for six hours..paypal says it is a problem with money pak and money pak says it is paypa. it is a joke right now...I have ebay purchases to pay for and for six hours I have been given the run around..

[Bluuraydisc]

**bleep** for you. Sorry about that :/. I'm just stuck between how to redeem it - I don't care how secure a site is, I'm not putting my SSN onto it. If there is any other way to redeem it (Bank account would be an inconvenience but would still work, and I do have a debit card.), then I'd like to use that first.

[ak474me]

you should perhaps try and call them. I have been tryong to see if i could do the same since now on 7 hours trying to get it to verify and green dot says its paypal fault and paypal says it is green dot. Maybe you can get some answers by calling. I hate giving my ss number as well but need to pay people. i do have my bank account listed and have had no problems with thatso far. Just wanted to try moneypak and should have known better:( good luck

[Bluuraydisc]

Thanks, you happen to have their phone number?

[ak474me]

there is an 888 number somewhere in the contact us section but the lady on the phone gave me "Contact Us"