PayPal Community

PayPal_Andy · ‎Feb-17-2022

Hi @Alexwhite3! Thanks for reaching out to the Community with your questions - apologies for the delay in responding. You won't need to do anything for the Direct Deposits you're already receiving with your existing routing number. We would have automatically updated it for you on our end, and notified your payer's bank on your behalf. And we'll continue to monitor any deposits to make sure they're available in your PayPal balance. So you should be good to go! 🙂 Thanks! - Andy

PayPal_Andy · ‎Nov-06-2017

Hi Blessedyes01 - Welcome to the Forums, I'm happy that you've reached out to us here for this issue! Generally a buyer would pay shipping and handling, so that's not completely unheard of. The two biggest things you'll want to watch out for here are that you're actually purchasing the shipping. They may be paying for it, but you have to make sure you're buying it. Otherwise, if they purchase the shipping label, they could potentially have the item sent somewhere else, causing you to lose any dispute that's filed against you. The other thing is verifying that the emails you're receiving from PayPal are real. One aspect of a scam of this sort is that they'll send you emails from "PayPal" saying you've been paid, and asking that you send the item. So you'll want to make sure you're logging into your actual PayPal account to verify that you have money in your balance - even if it's being temporarily held. Otherwise you could be sending your item out without being paid for it. I hope this helps you better understand some of the potential risks you could be running into here. If you have any other questions, feel free to reach back out! - Andy

PayPal_Andy · ‎Nov-06-2017

Hi Alberto4 - Thanks for reaching out to us here in the Community! Just to make sure I understand, you ordered something that you didn't receive, and now you want to file a dispute to get your money back? If that's the case, you can find the instructions for how to file that case here. If you need anything else, feel free to reach back out! - Andy

PayPal_Andy · ‎Nov-06-2017

Hi boosbiz65 - I appreciate you reaching out to us here in the Community for an answer to this refund issue. Quite honestly, the best option for this would be to reach out to the merchant directly to work with them on issuing a refund. If you paid them using PayPal, then they should be able to refund you back to PayPal without an issue. But they would probably be the best ones to reach out to about that, to find out how that works on their end. Best of luck! - Andy

PayPal_Andy · ‎Nov-06-2017

Hi Raiden2004 - I'm sorry to hear of this unauthorized activity bringing you here to our Community. 😞 Hopefully this has been taken care of by now. If not, is there a specific error you're receiving when trying to file the unauthorized dispute? If you still need help, please let us know and we'll see how best to get you taken care of! - Andy

PayPal_Andy · ‎Nov-06-2017

Hi LolaLee70 - I appreciate you reaching out to us here in the Community, and I'm sorry to hear that you've had an unauthorized payment on your account. 😞 Hopefully this has been sorted out by now. If not, you can find the instructions for reporting this unauthorized transaction here. You'll also want to make sure the password and security questions are changed on the account. And if you would like to give our customer service a call, you can find that number by clicking the Help & Contact link towards the bottom of most of our pages. If you should need anything else, please let us know! - Andy

PayPal_Andy · ‎Nov-06-2017

Hi zacky - Welcome to the PayPal Community! I can certainly understand where it would be frustrating to receive notification of an unauthorized payment. 😞 You would probably want to check out our Seller Protection Policy, to see if you qualify to be covered under that. If you are, and we find the case in the sender's favor (meaning we confirm there is unauthorized activity), PayPal would credit you for the loss instead of you having to absorb it. Hope this works out for you! - Andy

PayPal_Andy · ‎Nov-06-2017

Hi anderschull - Thanks for reaching out to us here in the Community! I can appreciate your suggestion with this, however please understand that no one at PayPal even has the ability to see what your password is, and this is never information that we would provide via your email. I can understand wanting some type of confirmation that the email you're receiving is legit, and that is good feedback. But using your password for that isn't going to be a good option. - Andy

PayPal_Andy · ‎Oct-30-2017

Hi Ayush10 - Thanks for reaching out to us, and welcome to the PayPal Community! If you're referring to a PayPal Credit transaction that you've made, you would only receive a paper statement if you've requested that be sent every month. Otherwise, you would be notified via email when your payment is due. Otherwise, PayPal would not send paper statements for pretty much anything else. Hope that helps! - Andy

PayPal_Andy · ‎Oct-30-2017

Hi nickbro24 - Welcome to the Community! This is a great question, and I appreciate you reaching out to us for an answer. Based on what you've described, it sounds like our internal security models are blocking your payment for some reason. There could potentially be multiple reasons for this, so I would suggest having a look at this thread I created a while back. This will hopefully give you a better idea of what may be happening, as well as some options to get your payment to work. Hope that helps! - Andy

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