Old phone, Paypal wants to verify my ID via text... can't log in to change phone information.

IkeTyson
Contributor
Contributor

The last time I used Paypal was 2 phones and 1 computer ago. 

Paypal does not recognize the device I'm logging on from. They want to send me a text to verify, but it will go to an old number. I can't log in though to change my phone setting. I also can't open a ticket or access any help to resolve this issue because to do so, you HAVE TO log in. 

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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

Just phone PayPal customer service and hope they can confirm your identity.

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stephybabylove1
Contributor
Contributor

Same issue I had lol

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IkeTyson
Contributor
Contributor
Thanks for the replies. Stephybaby, can I ask what you did to resolve your issue? I'm actually having trouble contactng them by phone.
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