Can't withdrawal because of my Account name is a nickname and not a real name.

[escobarp929]

Dear Paypal,
I'm going to ask an help from you because I can't find a solution with the customer support.

My account was blocked for more than 180days for "illecit transactions" (?!?) but today I've received and email from the customer support saying:

On 22 August 2016 at 14:09, PayPal <xxx> wrote:
Hello xxx ,
Your PayPal funds are now eligible for withdrawal.
To withdraw funds from your account, please log in to PayPal.
As a reminder, access to your account will remain limited until you perform the steps required to lift the limitation.
While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account
You may not:
* send or request money
* receive payments
* add funds to your account
* close your account
Thank you for using PayPal.

But I still can't withdrawal my money.
As you can see my account was open with a nickname and not with my original name and this is the main problem I suppose.

If I try to close this account I receive back this error message:
Before you close your account
sorry, there's a problem. If you keep seeing this, please contact customer service.

Error if I try to send money to another account:
There’s a problem with your account.
Please go to the resolution center so we can help you resolve this quickly.

Error if I try to add a bank account:
Add bank account
Sorry, we are not able to process your request. Please try again later.
By adding your bank account, you can use PayPal to pay directly from your bank account without exposing your financial details, easily withdraw funds from your PayPal balance.
You can add a bank account from any of these countries
Account owner: xxx
International Bank Account Number
xxx

I've already tried to change the name on the account but they have reverted that is not possible even if I've provided all the IDs that they have asked.

THE QUESTION NOW IS: HOW CAN I GET BACK MY MONEY. CAN YOU PROVIDE ME AN HELP?
I CAN PROVIDE ALL THE DOCUMENTS THAT YOU WANT I'M NOT A SCAMMER OR A CRIMINAL!
🙂

Pleeeese HELP, this situation is very frustrating!

[lancelotme]

it helps if you tell us where you are?what country?

In USA,you can request a check ,in some countries you can withdraw to a credit card?

someone will come and clue you how. 

[escobarp929]

@lancelotme you're right. I'm resident in Ireland.

[WipedOut]

In most cases where this occurs a check would be issued to the address on file, is the address you put on file a legit address for you?

Since you are in Ireland I would still think they would do mail out checks since they have a decently sized operation there and from the looks of it are hiring regularly.  Go back and check your email account including spam folder for an email from PP which would have come in exactly 180days after you received the parting of ways email.  They often provide a seperate link to input bank information to complete the dispersment of funds as they call it.