Ways To Avoid Dispute Resolution

[Jozi88]

I'm worried that my business may be destroyed by troublemakersn leaving bad feedback without cause.  I can just seen it, I send X number of product they ordered and they complain that theyn didn't receive all x number of products.  Yes there's dispute resolution, which is labor intensive and time consuming.  How can one avoid situations like this? What precautions can one take?

Jozi

[DPCreations]

Make sure you operate your business as a repectable and follow good business and customer relations practices.  You need to run an honest business and sell from respectiable web sites.  You need to sell low risk products.

Once you establish your business, product, and selling location, then you need treat customers with respect, ship products in a timely manner, and track products carefully.

When you do have a customer issue, you need to negotate a resolution quickly and in a good business manner, always with a foucs on being a profitable business.

Do you have any specific issues to address?

[Jozi88]

How is any of that whatsoever going to stop a troublemaker from claiming he/she didn't receive the merchandise they actually did receive?  If you think being curteous / nice is going to stop cheaters think again.  Nice is often associated with inexperience and the inexperience are often prey.   Your answer sounds so canned, and you responded so quickly, it sounds like you're a  paypal employee hired to change the direction of people's question.  Your "negotiation" sounds like corporate crap. Why would I negotioate with someone lying about the merchandise they received?   Your answer is not an answer. 

[DPCreations]

Not a PayPal employee, just an experiences business person at in-erson and on-line selling.

If you don't want problems with troublemakers, then don't sell to troublemakers.

Where do you sell?

What do you sell?

How do you ship?

How you answer those questions tells a lot about what you should expect for customers.

[Jozi88]

For example ...?

[sharpiemarker]

You really can't stop it because it is the nature of the platform.  There is always risk selling online.  Personally, I try not to rely on PayPal dispute resolution because you can lose control of negotiations once the dispute is escalated and tend to resolve problem quickly on my own and fairly rather than dragging it on and try to one up the customer.  I've been selling for several years and I don't know how I managed to not run into some of the problems I've seen on this forum.  lol

I sell a 'safe' type of product, in new, sealed condition if available sealed, and lay out my order processing and shipping policies. I don't sell on eBay. Update order status with the buyer, keeping them informed. Know the logistics of shipping your type of goods so you can explain it to your customers in a way that instills confidence if a shipment is delayed or lost.  Reply as quickly as possible, customers like that.  

But but you have to admit, some goods are just a magnet for problematic buyers more than others.

The response you did get is a helpful one in a general sense since you didn't really go into detail with what you are selling.

[Jozi88]

You should have written that first.  Sounds like some customers complain because they are not (or were not)  aware of what is goling on with what they bought.  So the more info you give them the less problems you have with complainers.  Is there a way to protect  yourself from cheaters/thieves?  If you sent 4 and they say they got 3, what do you do if you know they got 4 because you packed it?

[lancelotme]

---

@Jozi88 wrote:

You should have written that first.  Sounds like some customers complain because they are not (or were not)  aware of what is goling on with what they bought.  So the more info you give them the less problems you have with complainers.  Is there a way to protect  yourself from cheaters/thieves?  If you sent 4 and they say they got 3, what do you do if you know they got 4 because you packed it?

---

You want a real world answer?

The answer is NO,take Ebay for example,it is a flea market,buyers and sellers and resellers and rebuyers ,scammers and BS artists,,professioanl and weekend warriors meet in this huge hall called Ebay every day,you shipped a dozen and they said one is missing ,so item not as described is filed and they will win.

It is called cost of doing business,you choose the venue like you choose the bed,you sleep in it!

You can get up and find a golden gooose egg or emails saying a case has been open,please respond.

-item not as described,on ebay,seller pays return shipping

dont bother to video yourself packing,how does anyone know what you video is what you ship,only you know?

some buyer even video himself how he open a package and Iphone 9 is not there but a burnt out Samsung Galaxy ?

pure waste of time.

You just have to follow the rule -dont sell anything you cant afford to lose,protect yourself with tracking,better packing ,signature confirmation,insurance,some items just attract scammers,so know what you sell.

[lancelotme]

if you follow Ebay seller forum,you will pickup tips like shipping to Russia is just like throwing the package into your trash can,it achieves the same result.

Shipping to Brazil,be ready to gift the item as Brazilian customs is overwork and underpaid,,of course you dont want to ship to Venezuela,Indonesia,Nigeria,Rwanda,Ukraine,Romania,Syria,Peru.

I sometimes wonder how the professional precious metal dealers protect themselves,like selling 100 Gold Buillion Bars for $763,089 and accept Paypal ! 

Ebay would not allow sellers to neg the buyers,so reading their feedback is a waste of time.

MAYBE you want to ask these precious metal dealers what happens if the buyer claims the get 99 bars instead of 100,who win?

please come back and tell us what they tell you so I can place an order with them

[Jozi88]

That's the kind ofn info I'm looking for.  From your experience,I'll probably sell only to Canada (and the US).  Would you mind listing some of the software (not virus software) you use to run your business?

('Going to bed, Can't respond until  tomorrow night.)

Thanks so much,

Chris