Received refund email from paypal

Krrhyd
Contributor
Contributor
Hi guys My client sent refund request from PayPal. How to fight with client, I can't give refund to client. My project cost 1000 USD and client paid me 500 USD only. Now client asking refund. Already I done 75% work. Please help me I don't want refund to client
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Krrhyd

 

If he filed a dispute with paypal then you just have to wait and see what paypal decide.


Advice is voluntary.
Kudos / Solution appreciated.
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Krrhyd
Contributor
Contributor
Can I replay to that email?
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DPCreations
Frequent Advisor
Frequent Advisor

If you buyer claims non-delivery for $500 project buyer will get a forced refund since you can't prove delivery with online tracking.  You are in a very high risk business for using PayPal for payment services.  PayPal does not offer seller protection for virtual items (services).

If you had some other proof of providing the entire service there is a slight chance of winning only if PayPal would accept your documentation as proof of completion.

In the end you won't have a choice;it's up to PayPal policies.  

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