I purchased two items by accident. Don't remember how, but based on where and what is, we can narrow it down. At first i thought I was sent two of the same orders, so I called right away but it was the weekend. I emailed and left a voice mail. Monday I received an email and I was informed that I made two orders instead of one. That was it. No instructions on how to proceed with a correction. I sent a second email saying that i had made a mistake and accidentally ordered two items and that I intended to return the second. I was given an RA code and was told to write it on the outside of the box along with the original receipt. I then sent an email again today requesting a return shipping label. If they do not comply I will have to pay almost 40 dollars for shipping. If I was returning both items then yes the fault would be mine. But since I'm keeping one and returning the extra, I shouldn't have to pay for shipping. When I bought from them, it was a promotional free shipping on all orders period. Of the nearly dozen years I've been a PayPal member this has never happened. So it's not like I have a habit of making these mistakes. I just simply want a full refund and go on about my business. Please advise.
