Hi, could anyone help me please
Two months ago I bought a hair dryer on ebay. The item was described as a new but factory second with cosmetics wear. I tried to used this hairdryer first time few days ago and discovered it is not working. It was too late to open a case on ebay, but I could still open a case on paypal (also a seller gives 6 month guarantee).
So I opened a case few days ago on paypal. I sent a question to the seller and he asked me to return an item in my cost. I was thinking it is not fair to pay for returning a faulty item but I didn’t want to waste time arguing so I agreed and sent the item by recorder delivery. Two days ago the item was delivered, what is confirmed by the seller.
But I still haven’t received any refund. We exchanged with the seller few emails, he sent me a screen that paypal has taken money from his account (at the day I opened the case) and that money are pending, but I didn’t have any notification from paypal or anything. I sent few emails to paypal customer service asking where is my refund but they are sending me auto-response all the time.
So what can I do now to get my refund?
