PayPal denied unauthorized charge claim

[LostInTheTardis]

Hi everyone,

I’ve never really had to deal with disputes before so I’m hoping that someone can answer a question I have.

I recently had to open an unauthorized dispute for an Xbox game. I don’t own an Xbox so of course I didn’t make the charge. I filed the unauthorized dispute less than a few days after the charge because I was having issues with the site not submitting the form. I’ve had to change my password, lock my card, and even remove one of those pre-approved charge things from my account (I did not authorize the pre-approved charge).

Fast forward a few days later, PayPal has denied my claim and the only info showing on the claim page is “Transaction not covered”. The thing is, it seems like it’s meant to be. My account was hacked and a transaction was made without my authorization/knowledge. It seems like such a simple thing but PayPal still denied my claim.

Am I **bleep** out of this money? I’ve contacted PayPal but I don’t expect to get a reply quickly cause of the holidays. I’d like to dispute the transaction with my bank, but if I do that, will my PayPal go negative?

[LostInTheTardis]

I don’t know if it makes a difference but I forgot to mention that the unauthorized charge was a digital game, not a physical game disc.

[Whac-A-Mole]

once the case is closed,you cannot open it again,but give it a try and said item not received. 

[margarita4]

same here in my case they try to transfer money from the 2 bank accounts that i have linked to pay pal.the transaction didn't go thru but they purchase items from eBay so the amount was one for 1275.00 and 637.00 plus another one for 437.00 that not of them  go thru because i was able to cut this on time and  reported to my bank , because the seller refuse to cancel the transaction after been notified by me that i have not order or authorized any purchases.also i show them that the address was not mine but still they denied my complaint and sent me the same email you have .im just waiting for them to respond to my request to send me a bill and paid off what i owe to credit pay pal ,close my account and never use their services again.

Feb 6, 2018 Payment To CellElectronix, LLC Completed Details Payment To CellElectronix, LLC 3BJ31194W16109356 3BJ31194W16109356 -$637.98 USD
Feb 6, 2018 Transfer From Bank Account CompletedYour transfer from your bank account to your PayPal account is complete. Details Transfer From Bank Account 5UD031656P214525C 5UD031656P214525C $637.98 USD
Select record 4 Feb 6, 2018 Transfer From Debit Card Denied Details Transfer From Debit Card 1G425530HV433245D 1G425530HV433245D $437.99 USD
Select record 5 Feb 6, 2018 Payment To Macs Direct Completed Details Payment To Macs Direct 79768115L3753250U 79768115L3753250U -$1,275.00 USD

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thank you.

[Itanger69]

i have same iusse here, is there any solution?

where i can file complainte to european community against paypal as they review unautorized transcation within afew days and denided case.

i need help. i want my money back whatever it cost. i will request an appeal or review once more as i got message from turkish agent who works in paypal