PayPal **bleep** me over on a dispute; what should/can I do?

[RAR-Books]

Someone paid me for an item a couple of weeks ago, and three business days later had already filed a non-receipt dispute, and minutes later exclated their own dispute to a full-fleged claim. I responded by immediately submitting the tracking number (which Paypal ALREADY had, since it was generated by their own shipping label), and returned a couple of days later to also provide a screenshot of USPS delivery confirmation to prove that the item had been received a mere week after payment had been made. Boom, done, everything on time and proven, and nothing more to worry about, right? I mean, there's no better method of resolving a non-receipt claim than by proving on-time receipt of the item. 

Wrong; Paypal, "after carefully considering" my information (and requiring NOTHING from the buyer to substantiate their part of the claim), decided in their favor anyway, and returned funds to them from my account. Thus, the buyer gets not only the item they bought from me, but their money back on top of that. 

What more would PayPal have needed from me? I gave them tracking that PayPal itself generated, on-time proof of delivery, all to satisfy a dispute that was clearly wholly petty in the first place on the part of the buyer...what else? 

How can a seller possibly be protected if Paypal's own tracking numbers AND proof of on-time delivery are not sufficient to settle a nonsense dispute by a buyer? Wouldn't that simply incentivise buyers to file unfounded diputes, knowing that even proof of delivery of an item isn't sufficient to prevent refunds out of the sellers' accounts too? 

Addendum: Paypal's "appeal a resolution" option doesn't work! It offers me the option of providing tracking information as the appeal. But since I had already provided tracking when the item first shipped, the tracking information is already filled out in the "provide tracking" section of the appeals page. Which is an acknowledgement on Paypal's part that they had indeed already received that information from me, and yet diregarded it anyway. Strangely, trying to resubmit the tracking number results in a weird error in which PayPal states (I am not making this up) "you did not enter a tracking number" right above the part of their own website where they display the tracking number they'd already had in their system since the item originally shipped!

[sharpiemarker]

This is a case where the buyer jumped the gun and filed a dispute without giving ample time for delivery and PayPal closed the case because tracking at the time did not show delivered.  If an appeal did not get your money back, you can try working it out with the buyer and request the resend payment.  They even acknowledged that they received the item.  Buyer can simply pay an invoice or send money through the send & Request page.

As a final step, file a complaint to bbb.org where they will forward the complain to PayPal 's office of executive escalations to investigate and perhaps give you a credit if the amount is small.  Or you can just email executiveoffice at paypal dot com about the case.

[RAR-Books]

The payment was the night of March 8th, making Firday March 9 the first business day. The item was delivered to the buyer the following Friday, or exactly one week. The dispute was filed the Tuesday morning after payment, even though PayPal had tracking in its system from it's own "Create shipping label" function.

No, the item was not high dollar; it was actually only $25. 

New information: last night, the buyer emailed me to acknowledge that only had they received the item, but that they had also communicated this fact back to PayPal and told PayPal that all was fine! Thirteen days later, PayPal concludes the buyer has been done wrong by me.

tl;dr summary:

Buyer created a dispute on a Tuesday for an item they had not received since Friday, even though that's maddeningly impatient. 

PayPal had tracking in their system from their own "create shipping label" function.

I also provided PayPal with a screenshot of USPS delivery confirmation to prove the item had arrived in just a week. 

The buyer ALSO informed PayPal that they had received the item in a week, and that all was fine. 

PayPal "carefully considered" all of this, and concluded in favor of the buyer, who now keeps both the item they received AND their payment is refunded.

Am I missing something that I ought to have done differently? Or am I right to be frustrated with PayPal's conclusion on this case? 

[RAR-Books]

Any help? Anyone have any suggestions what I could have done better? Any idea why PayPal decided against me, when tracking, delivery confirmation, and the buyer's own acknowldgement of having received the item on time after all, were all insufficient for PayPal? 

[Whac-A-Mole]

Do you still have the PAYPAL email which said you got cash and there is the buyer address and the description if the item is eligible for seller protection?

Did you ship to that address?

if you have,then you qualify for seller protection.

You need  to call Paypal.

I recall last year there is this guy who bought an eletronic goods from a website in JAPAN,he did not like it and ther seller gave him an address in JAPAN to return it,but Paypal denied his refund,although tracking shows it has been delivered.

The seller was in Japan and admitted he has the item but he is in an internet cafe and did not want to access his account to refund in a public place using cafe ISP.

So we wonder why Paypal would not refund?

It turns out that this guy is from Holland and his registered address is in Holland,for some reason he has moved /or open a website in Japan,so when PAYPAL robot took the tracking which said to Japan and compare with his address in Holland,it does not jive,so no refund.

could this be your case?

could he have changed his address? 

[RAR-Books]

I did indeed. I won't post a screenshot out of protection for the buyer's privacy, but I kept one that verifies exactly those details. And since PayPal printed the shipping label, then yes, the label would automatically ship to the buyer's account address. But like I said, none of that is even in dispute now; the buyer agrees that they did receive the item on time, and that they communicated this fact back to PayPal! 

Thank you for the suggestion. I have messaged Paypal of course (I'm not just yelling on a forum and hoping people sympathize, really!). They have not responded, other than to send a boilerplate message that suggested I come here in the first place, and that I appeal using an "appeal" option that doesn't actually work (see OP, where "appeal" asks for a tracking number I've already added, then returns an error that I did not provide a tracking number, ha ha!)

I do intend to have a phone conversation with PayPal because frankly, I'd LOVE to ask someone point-blank, "when there's tracking, proof of delivery, and buyer acknowledgement of on-time receipt of the item that they've conveyed to you, what's the basis for you decided I didn't deliver the item? What detail did I fail to complete in this transaction?"