How to provide new evidence to a closed case?
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A buyer on discogs.com filed a claim against me (the seller) for items not delivered (which I did ship). Without evidence that the items were received, PayPal ruled in favor of the buyer, sent him a refund from my account, and closed the case. Some time after that, the buyer sent me a message that the items had arrived and that he intended to send me a repayment. He never followed through on that promise. I would like to submit the new evidence (presumably a screenshot of the buyer's message) in hopes of getting the refund reversed, but there seems to be no way to do that. If I attempt to open a dispute and select the original transaction, the site shows a generic error message. Any suggestions?
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You have no valid proof of delivery (tracking number) so no reason to appeal. You would need to phone PayPal support if you wanted to appeal a case.
In future make sure you use a tracking number to show delivery.
Check PayPal polices for delivery proof requirements.
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send him a money request,give him a call and tell him to pay.
other than that,not much you can do,if you appeal ,you need tracking,not email
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