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A buyer on discogs.com filed a claim against me (the seller) for items not delivered (which I did ship). Without evidence that the items were received, PayPal ruled in favor of the buyer, sent him a refund from my account, and closed the case. Some time after that, the buyer sent me a message that the items had arrived and that he intended to send me a repayment. He never followed through on that promise. I would like to submit the new evidence (presumably a screenshot of the buyer's message) in hopes of getting the refund reversed, but there seems to be no way to do that. If I attempt to open a dispute and select the original transaction, the site shows a generic error message. Any suggestions?
You have no valid proof of delivery (tracking number) so no reason to appeal. You would need to phone PayPal support if you wanted to appeal a case.
In future make sure you use a tracking number to show delivery.
Check PayPal polices for delivery proof requirements.
send him a money request,give him a call and tell him to pay.
other than that,not much you can do,if you appeal ,you need tracking,not email