Error When Submitting Evidence Claim #PP-006-788-611-765

[ilhamsk]

I got a dispute #PP-006-788-611-765.

Before I got it, I filled a tracking number for Transaction ID: 0WC545817H173162T

The buyer paid on 1 April 2018. We ship it on 4 April 2018. So it takes time for tracking information for updating.

I do a response and choose a radio button for "I can provide compelling evidence (ex., Tracking information for delivered goods)"

And then I click Continue button.

So I see this page:

I don't fill anything on this page. And after I click Submit Tracking Info button, I got error like this below:

I need a help because I need to response this dispute before 10 days later.

Thank you

[ilhamsk]

Hello PayPal