::: No option to respond to claim! ::: -GLITCH -

[wingsofyourhear]

- Did not receive item from seller

- Seller gave bogus tracking number

- Paypal has now asked me no respond to bogus tracking number

-Response option 1: tell us that you wish to cancel the claim.

-Response option 2: tell us that you have received the item but wish to change the reason for claim

-Paypal does not provide any option for me to respond to bogus tracking number other than to cancel claim or change reason for claim.

- this is clealy a system glitch, what should i do now?

PLEASE TAKE A LOOK AT THIS IMAGE NOW!!!!!

http://postimg.org/image/utkcj4dez/

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Seller has provided bogus tracking number

Paypal is asking me if i want to cancel my claim.

i don't want to cancel the claim because i didn't receive my item

Seller has provided bogus tracking number

Paypal is also asking me if i want to change the reson of my claim if i have received the item.

i don't wish to change the reason of my claim because i didn't received my item.

there is no option in paypal to respond to bogus tracking number.

what should i do now?

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Status

The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you.

• Coliposte tracking # 00000

What happens next

Please review the information and let us know how you would like to proceed.

If you've resolved the problem, you can cancel this claim at any time.

If you received the item but it's not what the seller described, you can change your reason for this claim.

 ------------

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[kernowlass]

Its a standard response they send you when a seller provides ANY tracking number.

All they are saying is that they have been provided with a tracking number and IF you are happy with it or the item has arrived you can cancel.

Or IF the item has arrived and misdescribed they are giving you the option to change the claim.

IF you don't agree with either of those options then you do nothing and the claim continues and paypal will review the tracking info and if it does not prove delivery of the item to you the you should get your refund.

[wingsofyourhear]

unfortunately there's this:

"PayPal requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner."

image proof:

http://postimg.org/image/s8z65weh1/

the seller gave out a bogus number so its obvious that he didn't ship my item and i did not received anything.

i cannot find the option to respond to a bogus tracking number, i think i'm done for this time. how are buyers supposed to respond to bogus/fake tracking numbers if you only give them the option to cancel the claim or change reason of claim?

[kernowlass]

Yes sometimes they do want info, they don't in this case.

I have had one of those emails > ignored it > got my refund.

Also we have lots of post on here confused about that email and the advice is always the same.

But if you don't believe me thats fine, its your money and you want to know you are not going to lose it so >>>

have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[wingsofyourhear]

thanks for the reply!

i will go with your advice and just let the case do its own thing.

and you're right about contacting paypal directly on this matter, i will phone them tomorrow morning just to let them know about this.

thanks again for your help! i much appriciate it! thank you!

[kernowlass]

Good luck, if you can update at some time it would be cool.

[wingsofyourhear]

hello, paypal has decided the claim in my favor.

UPDATE:

i called paypal and they offered to transfer the refund back to my credit card for me. problem solved.

thanks again for all your help kernowlass! i'm glad i listened to your advice and waited for it to resolve itself. Many thanks and cheers!

[kernowlass]