PayPal Community

  - Did not receive item from seller   - Seller gave bogus tracking number   - Paypal has now asked me no respond to bogus tracking number   -Response option 1: tell us that you wish to cancel the claim.   -Response option 2: tell us that you have received the item but wish to change the reason for claim   -Paypal does not provide any option for me to respond to bogus tracking number other than to cancel claim or change reason for claim.     - this is clealy a system glitch, what should i do now?         PLEASE TAKE A LOOK AT THIS IMAGE NOW!!!!!     http://postimg.org/image/utkcj4dez/           -------------   Seller has provided bogus tracking number Paypal is asking me if i want to cancel my claim. i don't want to cancel the claim because i didn't receive my item       Seller has provided bogus tracking number Paypal is also asking me if i want to change the reson of my claim if i have received the item. i don't wish to change the reason of my claim because i didn't received my item.     there is no option in paypal to respond to bogus tracking number.   what should i do now?     ------------       Status The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you. Coliposte tracking # 00000 What happens next Please review the information and let us know how you would like to proceed. If you've resolved the problem, you can cancel this claim at any time. If you received the item but it's not what the seller described, you can change your reason for this claim.    ------------ -------------               ... View more

  hello.       * i met a merchant on an internet forum   * he is either going to send a paypal invoice to my email    or he might ask me to send him the money directly.       * are paypal invoices / send money for goods and services covered by paypal buyer protection?         ----       To be eligible for PayPal Buyer Protection you must meet all of the following requirements:   For items bought on other websites: through the Send Money tab on the PayPal website, by clicking the “Purchase” tab, or by selecting the “Checkout with PayPal” button or otherwise selecting PayPal as part of a Seller’s checkout flow.     -----   there's no mention of paypal invoices being covered by paypal buyer protection,   but it looks sending money directly to a seller is protected.     can anyone confirm this for me?                   thanks for letting me know.             ... View more

where is the option in paypal to return an item? i can't find it anywhere!     Find the payment for the item you want to return Click the "Details" link in the Details column. Scroll to the bottom of the Transaction Details page and click the "Return Shipping Label" link.       what?.....there's nothing there in the details page but a "return to my account" button"!       here's what happened:   - i received a defective item from seller   - i open a claim on paypal yesterday (did not esalate it yet)   - i messaged the seller that i'm going to return his item, no response. Moving on.   - i went to the post office this morning and shipped him back his item via registered mail with tracking.   - so now i have a tracking number in the palm of my hand, but no means of entering it into paypal       Question:   - how on earth do i let paypal know i already return the item?   - and how do i enter the tracking number into paypal to prove that i already shipped it back?     thanks for the help ... View more

i bought some dvds from a shady looking website that uses Paypal checkout system.   http://www.japanweekend.com/tienda/index.php     I HAVE already PAID for the items with paypal using Paypal checkout system.   2 days have now passed.   -i emailed the seller asking whether my item has been shipped, there's no response to this day. -i called the seller, but his phone number is not in service. -i saw him posting stuff on twitter and facebook a while ago, so i sent him a message there, but he deletes it.   so just to be on the safe side, i've already opened a "item not receive" claim against him a few hours ago.   but there's still something i'd like to know:     *(1) as soon as a paypal merchant receives money, would he be able to immediatly send it to his other paypal accounts for safe keeping? (thus paypal can't freeze it or take it back from him?)   *(2) if Mr. Scammer has already transfer all the money off his PP account to his mother's PP account, does it mean that although i've opened a claim against him, i will have no chance of getting my money back?   oh and his paypal account is unverified by the way.     YES! i knew beforehand it was a shady place to buy, but his shop is the only place that still sell a rare dvd sets that have been out of print for years. i was well prepared to open a claim against him as soon as he doesn't respond for 2 days, and that's exactly what i have done to protect myself.   Please don't bash me for shopping at a shady place. From my experience lots of ugly and shady looking websites turned out to be genuine, ligitimate businesses. (would be happy to show you some of my favourites! ) i have shopped in plenty of ugly and shady looking websites before and the sellers there have always fulfilled their end of the deal. Never ran into any trouble until now.         i have done my research prior to posting here, here's what i know so far.   * i know that paypal holds funds for 21 days for newer ebay sellers.  But there is no information on whether this applies to merchants outside of ebay.   * i also know that some "Powersellers" on ebay gets their funds released in 24 hours. But what about merchants outside of ebay? do some of them get their funds released in 24 hours too? again there's no information about this on the internet at all.     so right now, my primary concern is this:   Is it possible for a merchant to empty their Paypal account in 2 days?       thanks for all the help, i much appriciate it!               ... View more