CSGO Chargeback Scam

[Raizel]

I have sold a CSGO item to a seller for 400$ and he is unauthorised the payment. He is banned on the Steam Community for scamming using this method He sent money in a lot of transaction that cost less fee and trying to charge them back when he received my items. I'm dealing with a lot of same cases and I need to reponse on all of them and don't know what to do. I have a lot of factual and evident proofs but PayPal seem to be dissing me here to a scammer and I need help. Thanks Ps: oversea after the scam so I can't make calls with PayPal is anyway I can contact a legit staff through email with the attachments ?

[lancelotme]

what did Paypal tell you-,what reason did they give you for losing chargback? 

[Raizel]

They told me it was a unauthorised claim. And I have included every eveident and fact that I can find about the buyer but they still denied me.

[lancelotme]

unauthorised claim-the owner of the card said someone has used his card or identity to buy from you.

Go to Paypal and read Paypal seller protection,but if Paypal said no deal,then it is not covered .

Did you ship to the address Paypal gave you?

[Raizel]

It's a virtual item... I did sent him the items and he is not even responding my message. PayPal only protect the buyer here.

[DPCreations]

No much you can do as the buyer makes the claim to the credit card bank that the charge was not authorized.  The credit card bank just passes it on to PayPal.  PayPal has no way to dispute the unauthorization with the credit card bank.

IF you follow ALL of PayPal seller protection policies then PayPal would reimburse you for the loss.

Best to review PayPal polices for seller protection and make sure you do.

If your products do not qualify for seller protection then PayPal is probably not a good venue for your busienss.

[Raizel]

So is there anything I can do ? I'm sure that this guy is scamming me here after I sent the items the unauthorised thingy appear and he did this to a lot of people. He prob used to bank account to connect his fake PayPal accounts

[DPCreations]

@Raizel

Does the specific sale and product qualify for seller protection?

[Raizel]

The items I sent to him is digital goods in this case CSGO items. If you don't know how much some of the rare items cost check opskin.com, it's a item market place for real money. According to this website that I think I am qualify for PayPal seller protection http://smallbiztrends.com/2015/06/new-changes-to-paypal-policy-digital-goods.html

[DPCreations]

@Raizel

It's PayPal policy wihch matters.  When you read PayPal policies, do YOU comply.  You can find PayPal policies by clicking on Legal at the bottom of the page.