only HALF of money missing from recent transaction

[mintea]

From what I can see, there is already a post regarding an issue of balances not showing up properly. I understand that.

However, my fiance in the US just sent me 20 today on top of a 130 send last week, because he likes to keep me well fed and stuff, yet when I check my account instead of 150 USD it shows 140.43 USD. That's Furthermore, there is a series of three (?) currency exchage transactions which I never authorised.

What is going on, why am I missing money? And what's with these transactions. Am I going to get my money back. Are these hidden fees? If so they dont make any sense and I literally did nothing to the money sitting in my account since the first bit of the should-be 150 amount.

I understand there's an ongoing issue but that doesn't explain why the money is only partially missing. As well, that post seems to be almost a week old and I have no idea if it's that same issue persisting here, it doesn't seem to be as the money my fiance sent is all from an instant bank transfer so it would all be missing if it was indeed a glitch, not half of it as though part of it was garnished by paypal... for reasons unknown.

[ShiraYuki]

your fiance might have sent it to you as for good and service instead of personal or family and friend. which charged you the seller fee.

[mintea]

They did not, they sent it as a gift, as it always is. I've checked this with him over phone today. 😕

[mintea]

And even if that's the case, there's no seller fee shown, all it shows it the transactions, some weird currency exchange I did not autorize, as well I am not sure why the seller fee for 20 dolalrs would be around ten dollars 😕 That makes no sense.

[sharpiemarker]

He probably sent the money from foreign account and/or in foreign currency. I tried to send my brother money to his overseas account, they were charging a fee and I said, "Hold up!" and sent it to his US account instead. lol

On the classic site transaction page, does it say "Non-U.S. Verified (or Unverified)" next to name and email address of sender? And was there a currency conversion notice or transaction? Then he probably sent the money from foreign account and/or in foreign currency.

Check the updated fees page: https://www.paypal.com/webapps/mpp/paypal-fees

Or go here for the fee schedule for the country the money is coming from: 

https://www.paypal.com/us/webapps/mpp/country-worldwide

[mintea]

Hi, thank you so much for getting back to me. Please help me out here.

I've been busy with work all week, finally sitting down.

I've rechecked the transactions and it seems the unauthorized currency exchange (which again, I did not authorize and I'm not sure it's something that's supposed to happen automatically as that makes no sense. if there's us money sitting in my account, there's us money sittin in my account - i dont think paypal gets to automatically convert it to cad for me? and only a small amount for it? and for that amount to disappear too... where did it disappear? It does not say it is a fee) it seems it happened before my fiance sent the twenty dollars, meaning is was randomly taken from my existing balance.

you can see there should be 150 in that account at that time, since then i've made a 4 dollar purchase, but there is still around ten dollars missing.

I've sent paypal an email but no response.

What is going on? I can't just let this go. It's not the money it's the fact that if I can't trust paypal to not garnish or glitch up on my money I cannot use it. I do not see any fees involved and I did not authorize those exchanges.

[lancelotme]

duplicate post-

why do you keep saying You did not authorise it?

When you sign up with Paypal,did you read the terms and fee?

Sending money to a foreign country (US to Canada),how do you think PAYPAL does it,?pony??horse and carriage?

The only way your fiancee send you US$150 and you get US $150 is mailing you cash in disguised envelope or walk across the border and hand you US$150.

[lancelotme]

That 1.81 fee could be for the 30 dollars you received .

Ask your boyfriend if that 30 dollars is funded 100% from bank or paypal fund,if not,then Paypal is charging a fee of 30 cents plus 2.9% which knocks the $30 to $28.83 .

Then it converts it to Canadian dollars,there is a 2 1/2 % conversion fee plus exchange rate.

Take 2 1/2 % from $28.83,it is now US$ 28.10925.

so if you subtract 28.11 from 30,the fee is $1.89 close to 1.81 shown .

But the greenback is stronger than the Candian loonie,so you should endup with more than 28.10925 Canadian dollars,say around $35 if exchange rate is 7.8.  

[mintea]

=_= wow. look I have no problem with fees, but am I supposed to accept a supposed random currency conversion which again, I did not do, like I understand unauthorized is not a thing but I am not TALKING ABOUT FEES, I am talking about those three little exchanges to CAD --and my CAD balance is zero so the exchange result is nowhere to be seen. All it says is currency conversion, on money that was sitting in the account. I also have never had this happen before, and the amount I'm missing doesn't match with the fee percentage. is 10 dollars the fee for a hundred?

This seems to be a glitch more than anything??

[sharpiemarker]

Click on the received payments to see if there was any conversion information/fees. Usually conversions are listed with the original transaction not separately or maybe this is new way of charging or displaying conversion charges.