Paypal customer service hangs up every time

kurtov
Contributor
Contributor

I'm missing funds from my account and need to speak to customer service. Iv'e called several times (1 https://www.paypal.com/selfhelp/contact/call) and each time i make it through the automated system, the phone rings once and then disconnects. Why is this issue happening and how can i get through and speak to a paypal representative? I was able to make it through to someone one time, but that was out of about 10 attempts. 

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@kurtov

 

Maybe they are busy.

 

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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kurtov
Contributor
Contributor

Busy, really? It's paypal they should have the capacity to handle inbound customer service. Don't even get a busy signal, just a hang up. It's bad no matter how you look at it. Plus, this happened 10x, sounds more like a staffing problem than anything. I hit them up on facebook. took 3 days to reply. Im surprised by how awful the service is with such a widely used and well known company. 

 

Anyways, in other words there's no solution. Just tough luck, deal with it and move away from paypal i suppose. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kurtov

 

Yep, seems like it.


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