Payment on hold
anelatri
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Posted on
May-10-2017
01:28 AM
Any help would be great or any constructive answer...
My latest message to pp;
Hello, This is my 10th message to you. Still not the quality answer. I really do not see what is your problem to give a straight answer. I have contacted Paypal regarding my latest issue. As a freelancer, I receive my funds using your platform. It worked just well until the last transaction, actually two last transactions. In the past, my clients could confirm me as a receipt and I would receive my funds instantly. This is not the case with two last transactions since my clients do not see confirm receipt option besides my name - transaction.
This is the answer from paypal employee:
Dear XX, Thank you for contacting PayPal regarding your query. My name is Sandra and I am very pleased to assist you today. I have reviewed your account and can see that we have replied to your previous emails with our procedures, which regrettably, cannot be changed. Please be advised that there is no possibility of your funds being released early, even if the buyers do confirm receipt, and mark it has received on the website. The 30 day holds applied to your payments will remain until you receive $10,000 USD of commercial payments to your account, and as mentioned before, there is no exceptions. I understand this is not the answer you were hoping for, however, the holds will have to remain at this time Ms. XX.
Okay, I get it. I need to have 10,000$ of commercial payment to "avoid" this 30-day policy, but I need to ask this; last year I did not have 10,000$ on my account either, but my clients could confirm me. I did not have 10,000$ two years ago, but they still could confirm me as a receipt? I would really love to know what is going on? Thank you in advance for your answer.
5 REPLIES 5
DPCreations
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May-10-2017
08:14 AM
This is a user forum, not PayPal support which has already addressed your issue.
Here is a reference to the Hold issue in PayPal user agreement:
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#restricted-activities
PayPal has a right to change policies as appropriate for their business. As users we accept the policies and adjust our business accordingly or select a different payment processor.
anelatri
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May-10-2017
09:23 AM
Thank you but I do not like the answers I am receiving Last year a pp operator calls me ane explain how to make things faster by using confirm receipt option. It worked just fine Today,I receive a msg from the pp,telling me such act is not an option or was not to be,but a system error I am really upset with all the info I am receiving. Not to mention that another pp employee told me that my funds may even be released in 14 days. Why,how? I guess we will never know.
DPCreations
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May-10-2017
09:26 AM
Just follow the official policies as with the link provided. PP support staff cannot override policies.
anelatri
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May-10-2017
10:01 AM
anelatri
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May-10-2017
10:03 AM
When taking fees they are the first in line. When searching for a solution,they wawe with their policy in front of my nose Awsome!

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