I cannot cancel a payment that is pending. Why?

jadedblu
Contributor
Contributor

There is no option to cancel a pending payment as described in your "Help" section.

 

I have been told I have to wait 3-5 days to cancel a transaction. Why?

 

Why did this go through as an echeck ehen I have several debit cards on file as well as a checking attached to one of the debit cards and a paypal credit acocunt?

 

There is also no option for my recipient (a family member who I'm standing next to).

 

I called Paypal and I was told that my payment is no longer "pending" and it says "pending" on my screen.

Please see below:

 

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I was also told by your representative, John to call my bank and cancel because it's already authorized on Paypal's end.

 

My bank has no record of the transaction.

 

I refuse to believe you guys cannot cancel a digital transaction before it hits an account.

 

Please tell me the truth.

 

 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@jadedblu

 

Only the recipient can cancel a pending echeque this way  >>>

Go to Account Overview > History > Find the relevant payment > Details > Cancel Payment under ‘Cancel this eCheque payment’ > Review the information and include a message to buyer > Cancel Payment.

HOWEVER that option 'may' not be available if it was a friends / family payment.


Advice is voluntary.
Kudos / Solution appreciated.
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jadedblu
Contributor
Contributor

This option is not available.

 

We did, however find another option (cancel) by switching to classic view (hidden at the bottom of the screen in the footer).

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