How to make refund ?

[lincoln8echo]

Hi. 
My buyer opened PayPal case and want to return item. How i can arrange this ?

I want first receive item from him and then make a refund. But where i should click ?

[sharpiemarker]

You can refund within the dispute case when you receive your return.

https://www.paypal.com/us/selfhelp/article/How-do-I-issue-a-full-or-partial-refund-for-a-dispute-FAQ...

Hopefully the the steps in the url are updated to match the new version of the site.

[lincoln8echo]

Can i receive my item back before i send refund  ?