Ok, the details: (if you patient enough) I had an opened case from Ebay buyer for amount $1,243.00 USD. This money was held on my account since claim was opened and not available. While we started and processed return request Ebay post their monthly fee for me: $174.74 That is including $124.30 for that item. I realized that since money is held and there is not enought money on my account to pay fee i made one time payment from PayPal $100 and from Credit card $78.14. Despite of this Ebay automatically charged $174.74 on FEB 15 and deducted it from my PayPal account. PayPal deducted these money from my bank account and all seems to be fine. Yesterday I received item from client and asked PayPal to close the claim. I was hoping to return ebay fee to my PayPal account. I received two messages from PayPal First:"Resolution of Buyer Complaint Case # PP-005-520-506-112" - To be short: "refund is OK" Second: Case #PP-005-520-506-112 is resolved, but your balance is below zero Which contain text: "We've already refunded them the money from your account and the case is now closed. Unfortunately, there wasn't enough money in your account to cover the refund, so your PayPal account balance is now negative." I do not understand. I received $1,243.00 USD from the buyer, and that was held and deducted from my balance. When refunded, that amount returned to buyer and should not affect my account balance ? Also i have the two currencies in my account USD and EUR. There was €0.21 EUR in my EURO account and -$0.4 in my USD account. I do not remember why this negative balance appeared but it was there not too long. (limited period of time). I found it irrelevant, because I was expecting the return of the fee from PayPal for unsold item. I thought that the returned fee will compensate the negative balance and started writing a letter to Ebay demanding the return of the fee for unsold item and also double charged fee. Also yesterday i received third message from PayPal: --------------------------------------------------------------------- Notification of Balance Transfer Dear Taras Parashchouk, PayPal has made a transfer between the balances in your account due to the following reason: Our policy of converting negative to positive balances. The following transfers were made: Negative balance : -$49.28 USD Covered From : €0.21 EUR (1 Euro = 1.05470 U.S. Dollars) Thanks, PayPal ---------------------------------------------------------------------- What is THAT ? ! ??? Our policy of converting negative to positive balances. ??? I immidiately wrote to PayPal following message: -------------------------------------------------------------------------------------------------------------------- Hello. Dear PayPal representatives. I received message from PayPal regarding converting negative to positive balances. Tomorrow my negative balance was -$0.5 Today -$49. Because i do not understand why this negative balance appear i want to explain why initial negative balance appeared. This is because of couple of reasons: 1. Ebay charged me fee for item that was in process of return (case PP-005-520-506-112) and therefore payment for this item was held. Ebay charged final value fee for item #162333960836 and not returned this fee yet. ($124.30) 2.Also i was double charged monthly fee by Ebay. I realized that because of that there is not sufficient funds on PayPal account to pay fees and made one time payment Feb-15-17 US $100.00 PayPal and Feb-15-17 US $78.14 Credit Card payment But this one time payment is not saved me from the negative balance Ebay charged me again Feb-15-17 US $174.74 PayPal payment --Automatic monthly billing - DOUBLE!!! As you see i tried to prevent negative balance. Now i asking Ebay to return my over paid funds to my PayPal account Total is: $299,04 It's complete not my fault with negative balance and i do not understand why it appeared. Thank you in advance for helping to resolve this problem. ----------------------------------------------------------------------------------- I honestly paid my Ebay fee and PayPal fee in time. They charged fee for the item that i have not sold. They doubled that fee because of the imperfection in their system. They use my money for a long time and still have not returned them. And trying to punish me for a negative balance on my account! They owed me $299,04 in total and punish me for negative balance of -$0.4 on my account ! I am waiting for my money to be returned. This is awesome ! May be there is error occurred, but that: Our policy of converting negative to positive balances. ??? - it killed me !
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