It's been almost 3 weeks since Paypal withheld a significant amount of money from me. I've been trying to lift the limit of my account but unfortunately without any success. I sent photos of a bank letter with my name and address on it. Then I received an email stating that the address on the document should be exactly the same as the one in the account. I edited my Paypal address word by word to match the address in the letter. Then I received another auto email that this document is actually not valid - this is outrageous. I can't understand why I was asked to change the address word by word if it wasn't a valid document anymays...
I don't have utility bills with my name on them because I am renting the place, Bulgarian driving licenses don't have the full address written on them and I receive and pay my phone bill online. So this bank letter is the document that actually proves I live on the paypal address. I messaged Paypal's Facebook page several days ago but I only receive auto replies. I tried contacting them via their website support and again I received just an autoreply that wasn't even on the same subjects .... worst customer service I've experienced so far.
So this forum is my last hope. Please tell me how should I contact and speak to a real person regarding my problem? I want to lift the limit and get my money back because I need them.
If anyone has an advice, please do share.
