Cannot Withdraw or Pay Using My Balance!

[Shatou]

This issue has been in PayPal message center for a full month (almost). No help is provided and almost all agents do not care for fixing the issue. In fact, I think they are robots not human being. Replies are automatic and in the same words. 

I need to transfer 74$ to an account. I have to send them from my balance (which is 74$ already). Whenever, I try to send them, I am forced to choose between my debit or credit cards. I cannot send from my balance!

So, and regardless of how weird was that, I tried to withdraw the balance (74$) to my debit VISA card. However, the bank HSBC rejects so and will NEVER accept. HSBC doesn't receive money to debit card this way. So, please, do not recommend contacting the bank. They will not do anything.

So, now... I have 74$ that I cannot use in any purchase using PayPal and I cannot withdraw them to my card(s)! I am stuck and you must help me. I need my money.

My proposed solutions:
1. Allow me to withdraw the 74$ to my MasterCard credit card. It will work (I checked with the bank).
2. Allow me to send the money to the account mentioned above from my PayPal balance.
3. I can give PayPal my account number in Egypt (HSBC) and transfer the money with it (and I am willing to pay any fees).

I gave all these solutions to PayPal support. There replies are automatic (and somehow insulting since they ignore my message completely!):

In the meantime, I have reviewed your account and can see that you currently have an Egyptian account, therefore the only method we use to pay is your Visa Card, your PayPal balance is only available for withdraw.

Thank you for contacting PayPal. If you require any further assistance, please contact us again on + 353 1 526 4494 from Sunday to Thursday from 6:00 AM to 5:00 PM GMT.

and another reply:

In the meantime, I have reviewed your account and can see that the amount of$74,00 USD to your Credit Card ending with XX73 and it is Reversed by your Credit Card issuer. I advise you to contact your card issuer for more assistance.

[lancelotme]

Is your $74 free to be withdrawn?

Look into resolution center to see if there is any cases open?

is card ening XX73 a HSBC bank debit card LINKED to your bank account or a credit card?

[lancelotme]

This is from Paypal in regards to Egypt-

Withdraw:

Withdraw funds from your PayPal account: To your Visa card issued in Egypt. To your US bank account.

[lancelotme]

if HSBC would not accept the transfer with their Visa debit card,you need  to find another Visa debit card.

Is your HSBC visa debit card issued in Egypt? 

[Shatou]

Yes, it was issued in Egypt. I am sure other VISA debit card won't work too; I checked with other banks (CIB and NBE).

[lancelotme]

linking and verifying a bank account  means Paypal will deposit 2 small deposits in your bank account and you will enter the 2 deposit amount on Paypal,THIS is how Paypal knows you own that bank account.

the deposits are very small like a few pennies.

This is how it works when you are allowed to link a bank account,in your case,only a US bank account can be linked.

I dont know how it works in your case since you can only link a bank VISA debit card?

Did Paypal ever ask you to verify the card like depositing 2 small sums to your bank VISA card ?

[Shatou]

Apparently, PayPal doesn't know that you cannot deposit in a VISA debit card in Egypt. I tried to explain that to them, but nothing. Nada. They keep saying the same thing. A VISA credit card may work, but not sure. I don't know why a company like PayPal cannot deposit in my MasterCard credit card!

[lancelotme]

---

@Shatou wrote:

Apparently, PayPal doesn't know that you cannot deposit in a VISA debit card in Egypt. I tried to explain that to them, but nothing. Nada. They keep saying the same thing. A VISA credit card may work, but not sure. I don't know why a company like PayPal cannot deposit in my MasterCard credit card!

---

VISA and Master Card have their own network,Paypal could have signed agreement with VISA for some countries,I know  a deal was struck recently between Paypal and Visa.

[Shatou]

Yes, and I tried that and the bank rejected the deposit. I don't know what you mean by linked, but I think it shall be linked to it. After all, this is how I withdraw from my account using ATM.

[Totton]

Plz, What did u do after all?

Im having same problem...