Sent payment to nonexistent user. Will it return?

[kpucu]

I have sent money to a mail which does not have a registration. This client have a registration with another mail. 

How can I resend this payment to his actual email.

The payment status is Completed in my PayPal.

[minty1]

Hi kpucu

If u have sent to a wrong ppal address and the payment is completed then that recipient has the payment in their acc

Open an item not received dispute in the resolution centre if u cant contact them escalate when u can

U can only do this if u didnt send it as a gift/family/friends payment

[kpucu]

I sent it as a gift/family/friends payment so I can pay the fees 😕
now what should I do?

[minty1]

Unfortunately gift payments cant be disputed

U dont pay fees on gift payments

All u can do now is contact the email address and ask them to refund the payment as it was sent in error they might they might not?

See your citizens advice bureau for advice

[kpucu]

The two emails belong to one person. Unfortunately he doesn't have account with the mail I used and he doesn't know how to refund them. What should I advise him to do?

[minty1 · Accepted solution]

Did he ever have a ppal acc associated to it?

If they did ppal might be able to help them get back into it

Im not sure what u can do if they didnt?

U could try contacting ppal direct for advice, when u call dont select any options just hold on until u speak to someone or Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

[kpucu]

thank you

[kernowlass]

Just tell him to add that email address to his PayPal account as he owns it and the funds should come with it. 

You can have up to 8 email addresses on the one PayPal account. 

And yes you do pay a fee for sending using the family and friends option but only if you fund it with a debit or credit card. 

[seft1]

If you sent it to a non-exsistant paypal email you will get it back. It has happened to me a couple of times, but rather waiting You can go to the tranaction itself and requst it be returned. But it won't go into your bank account it will end up being a credit in your paypal account!