I've contacted paypal regarding this issue several times. I've talked to Ebay and still no resolution. It's a broken feature and I've been able to get as far as a Paypal rep realizing that there is a problem and he would look into it. Just a convienient way to get me off the phone and hope it gets resolved.
Here is the truth about Pay After Delivery. This feature is a feature offered to YOU the buyer. Sellers are unaware if this method of payment is being made to them. I was told (infattically) that the seller has to enable this option on their account and they would not receive payment until I received the item. Further I was told that if I receive the item then paypal can debit my account before the 14 days in the agreement. That is just false. The reps I spoke with first didn't know at all what PAD was and they were trying to either intentionally mislead me or just didn't have any facts available to them. When I got on with a supervisor he confirmed everything I understand to be true. A. Only some transactions are eligable, US transactions only. B. The transaction must be below 10,000$. C. You are only able to commit to X amount of PAD transactions at a time. I've found this to be around 10-12. D. The seller is paid by Paypal immediatly, while your account has a held transaction for no more than 14 days. The buyer is the only one who can authorize payment early by logging into their account and paying immediatly for a transaction. Else the 14 Day hold expires and Paypal debits your bank account. E. PAD only works on Verified bank accounts, not credit/debit cards.
I've found that the reps don't know enough about what is going on that I have to spend a few minutes explaining through logic that their claims of how it works are wrong. I purchased from a seller 2 weeks ago and that was the last time PAD was offered to me. It was 4 Auctions combined and the PAD processed on the 11th. A week ago, I purchased from the same seller and that transaction was not offered PAD. So that alone disproves that it's a seller authorized feature.
Ebay has no way to tell us the buyers if a transaction will or will not be eligable for PAD and that has put me in a situation where I have a 230.00 transaction that I can't complete until payday in nearly two weeks. The seller has been amicable up to now, but I'm getting no where with Paypal customer service on this issue. The supervisor told me that he would get back to me in 24-48 hours...I suspect that was yet another dodge.
If you are having trouble with this feature, don't complain about it here, complain about it to Paypal, and as soon as you start to hear something about how PAD does this or that out of the details above, ask, insist on a supervisor and make sure you are heard.
