Known Issue: Payments not appearing on sender or receiver's account

[PayPal_Frank]

Update:  Engineers are reporting the issue with transaction delays was fixed late last night (around 2am ET).  Typically a transaction may take a few minutes to appear in the account activity and we are back to that normal behavior.  Thanks for your patience during this issue.

Hi everyone,

Our engineers are aware of an issue right now where payments are not immediately appearing in the account activity for both senders and recipients.  We apologize for any inconvenience this may cause and our engineers are working to fix this as soon as possible.

This issue appears to be causing a delay in when the payments appear.  The transaction is initiated, it's just not appearing on the website for up to 4-5 hours in some cases (the time appears to be random).

I will update this post when we have more information and to let everyone know when the fix has been implemented.

Thanks for your patience and understanding.

- Frank

[rubentrf]

Same here, we've been having problems all day long not receiving IPNs (or receiving them after a LONG period of time, when they used to be almost immediate), testing with an Italian and Spanish account, same result.

[bossman759]

I have sent money to someone. The problem is the transaction is not showing up on either end. The money has been taken out of my balance as it is lower than it was before but they have not received anything. Any ideas or solution to fix this???

[Bleszt]

im going thru the same thing NOW. i need an answer. i was charged for the transaction, but NO activity, no nothing, and the person

[bossman759]

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@Bleszt wrote:

im going thru the same thing NOW. i need an answer. i was charged for the transaction, but NO activity, no nothing, and the person

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yea this is pretty ridiculous.

[TanzaniaRocks]

absolutely ridiculous. i'm sure there will be a solution eventually but this is quite a headache.

[bossman759]

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@TanzaniaRocks wrote:

absolutely ridiculous. i'm sure there will be a solution eventually but this is quite a headache.

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after 3 hours my transaction finally showed up. so I would say wait and contact paypal if nothing happens.

[Misavesel]

I think I have the same problem. When I hit "Continue", I cant see that I sent the money in "Activity" tab. 

[mandee91]

Having similar problems. No notification of payment on either side and its not showing that the money was taken off of my card. Please fix this soon.

[hwc2014]

Guess i'am not the only one, payment was made but nothing showing up in my balance.

[TanzaniaRocks]

mine showed up. everything's good now.