Disable and remove PayPal SMART CONNECT

Jovic49
Contributor
Contributor

I have followed the directives given here in two different and older topics that seemed to pertain to my issue ... PayPal Smart Connect still shows in my PayPal Wallet as a payment option. Until it is removed, I cannot link my Buyer Credit account, nor set the default payment method.

 

PM 5/28 ... mistakenly accepted the PayPal Smart Connect that I thought maybe the name changed from PayPal Buyer Credit.

 

AM 5/29 ... I called the Credit Service Center at 1-866-571-3012 to CLOSE the account.  The rep had to read miscellaneous disclosures to me and hear my acceptance that I still wanted to close the account. She then CLOSED the account.

 

Midday on 5/29 .... It is still linked to my PayPal Wallet ... so I sent PayPal customer service a request to change my account and REMOVE the CLOSED/ INVALID PayPal Smart Connect from my account. ... I received an automated response on how to change my password or email address. I replied to that email and again requested the PayPal Smart Connect be removed from my PayPal Wallet. It is a closed account.

 

So after following directives given by PayPal_Frank (392644) and PayPal_Adrian (489740) ... I'm at a loss ... Please help! Do I need to close my PayPal account all together and then re-open it? That makes no sense, but I don't see any other options. Thanks in advance for your time.

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Jovic49
Contributor
Contributor

I am going to mark the RESOLVED for me, but note to others trying to remove ... You need to CLOSE the Smart Connect account through Synchrony at 866-571-3012, THEN contact PayPal Customer Service via the contact us webform or the number for PayPal.

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Jovic49
Contributor
Contributor

I am going to mark the RESOLVED for me, but note to others trying to remove ... You need to CLOSE the Smart Connect account through Synchrony at 866-571-3012, THEN contact PayPal Customer Service via the contact us webform or the number for PayPal.

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JeyJey
Member
Member

I already did that and PayPay insists that PayPal Smart Connect are the only one that can remove the link to my paypal account...But PayPal Smart Connect only cancels the accounts, they don't remove it from PayPal...Anyone tried something else??

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