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2014v92
Contributor
Contributor
Hi..paypal..!' I'm paid for this item long time already .. But .. I don't have receive and I try send they message .. They don't answer ... Now .. Please give back my money .. Thank a lot .... 2014v92..!!!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@2014v92

 

File a dispute in your paypal account.

 

Info  below >>


How do I open a dispute with a seller when a purchase goes wrong?


You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute


Advice is voluntary.
Kudos / Solution appreciated.

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3 REPLIES 3
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@2014v92

 

File a dispute in your paypal account.

 

Info  below >>


How do I open a dispute with a seller when a purchase goes wrong?


You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

2014v92
Contributor
Contributor
Hi ... PayPal !!!! I'm paid money for this item .. But .. Longtime .. Until now I m not receive this .. Please double check .. If this .. Can shiping please ... And ... This item don't have ... Please give back my money ... Thanks a lot ... 2014v92..!!!
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DPCreations
Frequent Advisor
Frequent Advisor

@2014v92

You were already given instructions what to do.  We cannot do more than provide information for you follow; we cannot solve your problems for you.

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