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refund question

Member

refund question

I sold a toy to someone for 120.00, there was an issue shipping out quickly so I issued a refund (while there was more than enough money in my acct). The refund failed, I got a 45.00 NSF fee cause there was no money in my BANK account. shouldnt it just have came from my paypal balance to begin with? yesterday I checked my email and found one from paypal saying the refund had failed for NSF so the DEBITED my paypal for the amount. does that mean he got his money back? as hes still expecting me to send out. the refund was entirely my decision to do

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Volunteer Advisor

Re: refund question

 All we can do is suggest that you contact customer support with your concerns.  Unfortunately issues such as this cannot be resolved here.