Overdraft NSF, refunds failed & cancelled payment...Numerous problems! Help!

awakelikeanowl
Contributor
Contributor

THIS HAPPENED TO ME AS WELL.. EXCEPT MUCH WORSE!!!

....Ok, so heres my story, please help if you can....

 

I have:

premier paypal account 

ebay account (buyer)
1 canadian bank account (debit card only)
1 Titanium+ Visa (it is considered a credit card but I pre-load funds through money mart)

**I rarely use my bank acc. The last time I used it, I had a friend put my deposit my cheque for me--I was on the opposite side of the country-- I didn't know the bank had put a hold on my account for some suspicious transaction(s) from awhile ago that I wasn't aware of. I explained I needed the money to pay for my flight home, they released the funds and put the hold back on**

So now here's what happened:

added & verified my bank acc  -- so I could link my paypal to ebay
added & verified my credit card -- so I could pay for my items (since theres a hold on my bank acc)
I bought & paid for 6 items (ranging from CAD $0.50 - $2.50)
All 6 payments went through & I have now received all 6 items.
** I also ordered a 7th item, which wa around $20. paypal said "payment peding" for nearly 2 weeks. then the payment was cancelled. There was an item not paid case opened (the seller says ebay opened the case)**
I have now learned that the payments were attempted to be taken from my bank account TWICE for each item!!

I obviously have a hold on my account so I have been charged overdraft $45 for each attempt...

6x2=12 -- 12x45=$540

In my paypal history it says under transactions "complete, complete, complete" for every item but then I look over under "type" and it says FAILED TRANSFER FROM... how can a failed transfer be complete? Paypal has also told me a refund would be issued to my paypal account because I received the invoice for that 7th item. AND I have a negative paypal balance of $3.26, which I thought was added to the payment of an item (which was actually properly taken off my credit card! AND another thing, I can't even correct the unpaid item case, because ebay will not let me make a purchase! SO HOW WERE THE ITEMS PAID FOR? IF THE TRANSFERS FAILED, WHY DID I RECEIVE EVERYTHING I ORDERED? I put my credit card as default payment. and even if I hadn't, why didn't paypal notify me OR at the very least, not try the same failed account TWICE when I had funds on my crediit card?!

     anyway, sorry this is a long post! thanks for reading if you actually read all that!

any suggestions/solutions would be appreciated. Please only helpful responses, I'm already really angry about this ---I'm sure anyone in my shoes would be! I do realiize that I probably coould have prevented a lot of this, but I didn't notice what was going on with the bank account I donn't even use. I assumed that if I'm seeing "payment complete - item shipped" on my screen, then everythings A-OK.

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PayPal_Marily
PayPal Employee
PayPal Employee

Hi awakelikeanowl, 

 

Thanks for reaching out to the Community!

 

Since this is a member to member forum we wouldn't be able to provide you with any details of these transactions.

 

Please reach out to our customer service team by clicking "Contact us" on the PayPal website or through Twitter or Facebook.

 

- Marily

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