New Packing Slip
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What is wrong with you people at Paypal? You took a prefectly good shipping label purchase form and created a <removed>. So we used the shipping labels on Ebay, which were the same as the old Paypal label page. The only thing Paypal had that was any good was the packing slip. Very nice, clear, concise.... but some idiot at Paypal had a "better idea" and came up with a new "woosie", limp, amatuer packing slip. Didn't anyone ever teach you, "IF IT AIN'T BROKE, DON'T FIX IT!!!"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, it prints the same for me today as well. The craptasticness continues.
Printing the "Transaction Details" and cutting off the bottom produces a reasonably useful Packing Slip, but it's really wasteful on paper and the cutting adds another unnecessary time consuming step to filling an order. NOT a solution by any means.
I called night before last and had my complaint added to the feedback and repair tickets. I think I'll call again today.
I wonder if it would do any good to suggest that customers call in to complain about it too?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@u30cg wrote:Yes, it prints the same for me today as well. The craptasticness continues.
Printing the "Transaction Details" and cutting off the bottom produces a reasonably useful Packing Slip, but it's really wasteful on paper and the cutting adds another unnecessary time consuming step to filling an order. NOT a solution by any means.
I called night before last and had my complaint added to the feedback and repair tickets. I think I'll call again today.
I wonder if it would do any good to suggest that customers call in to complain about it too?
I had to switch to IE, to save the ugly, microscopic packing slip, as a .pdf file. Once saved, since I use Adobe, I can edit the entire packing slip, to make it look slightly more comprehensible, than it is in its current state.
Changes being made on EVERY packing slip in Adobe:
I have to add quantity and style
Increase font size
Change font type
Adjust logo
Adjust our personal message, at the end of the packing slip
Delete the stupid scissor line
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Of those that have called PayPal about this, has anyone gotten anything more than a boilerplate promise to submit a trouble ticket or a feedback ticket? Like something might actually get done? How do we access the next level of PayPal management to try to convince them how horrible this new PS is?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@pedalpython wrote:
Nope. I'm usually pretty good at finding a back door to tech support but PayPal seems like they keep their web development dept hidden in an impenetrable fortress. For a company that relies heavily on end-users,this Horrible example of dismal customer relations is astonishing in 2017. If they don't get with the program, they are going to lose a lot of merchants. And millions of dollars.
When you call in to complain about the new packing slip, that is grossly out of whack, use the option for Technical Support, not regular customer service.
Not sure how much of a difference it makes, but at least Tech support understands the principle involved, in the inadequacies of the new packing slip and may have a little more clout, than regular customer service.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm shocked how long this is going on.
None of the purchase details are available on the packing slip or anyplace in the transaction that is suitable for printing.
None of the simple sale details we ask our customers to choose using our PAYPAL buttons shows like size or color, Really PP WTF?
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.