PayPal Community

For the record, in the event, anyone is using PayPal Buttons, on their websites and can STILL not upload tracking through Chrome (completely blank page) or Internet Explorer (Order status and Shipped by links are frozen and cannot be used), installing Firefox is the temporary solution.    I am simply amazed that more users, who have their own websites, have not reported this ongoing problem and annoyed that PayPal IT, has not yet fixed the problem. ... View more

How much longer is this going to go on?   Spending 30 minutes on hold, waiting for a PP agent, to upload my USPS tracking, for every order, is getting ridiculous.    Put back the link, at the top of the page, to revert to the old GUI, until this is fixed. ... View more

Tech error @Hannah515 wrote: I am also still having this problem since the 16th of October. This is quite troublesome. Intenet Explorer was working, until October 27, 2017. Previously, there was a link to the old format at the TOP of the new GUI, but that has now been removed.   The ORDER STATUS and the SHIPPED BY, modules are frozen and cannot be changed. Mine is stuck on UPS, but I only ship USPS.   Google Chrome browser shows nothing but a blank white page, well over a month. ... View more

@PamelaMcL wrote: Not for me, there might be more info but it still doesn't print on a sinle page....so it is still useless. Grrrrr I agree. I still have to edit, every single packing slip, before including with an order. When the item ships from eBay, the seller name is still missing. Formatting is still off and the 6.7 font size is a hair-puller. It's just a complete disaster. Period.   The ONLY improvement, would be to revert to the old packing slip, that is readable.    I am seriously considering moving to Amazon Payments, rather than using PayPal and I despise Amazon. That is how POed I am. ... View more

Using Adobe ACROBAT, we are able to edit the Packing slip. Although time consuming, after doing it numerous times, it is worth the extra effort.   If you do not have ACROBAT, at your disposal, you will simply be out of luck, unless you create your own packing slip. At this point, I envy sellers, who never use them, but after 10 years of including packing slips, with each and every order, we will not stop now.   Also, not included in the sample, if an item sold through eBay, your eBay SELLER name, no longer appears.   A sample .pdf file, of all the items that are WRONG or missing, with the new packing slip, can be seen, at the below link. (You must have at least Adobe Reader to view the file.)   Sample Adobe Acrobat Edited Format     ... View more

@pedalpython wrote: What is the phone number for technical support? I can't find it. When you contact PayPal, through the PayPal website, https://www.paypal.com/us/selfhelp/contact/call - you will have the option to request Technical Support, when your call is answered. Disregard any of the prompts and state clearly, "Technical Support", when prompted. ... View more

@pedalpython wrote: Nope. I'm usually pretty good at finding a back door to tech support but PayPal seems like they keep their web development dept hidden in an impenetrable fortress. For a company that relies heavily on end-users,this Horrible example of dismal customer relations is astonishing in 2017. If they don't get with the program, they are going to lose a lot of merchants. And millions of dollars. When you call in to complain about the new packing slip, that is grossly out of whack, use the option for Technical Support, not regular customer service.   Not sure how much of a difference it makes, but at least Tech support understands the principle involved, in the inadequacies of the new packing slip and may have a little more clout, than regular customer service. ... View more

@Sparrow18 wrote: 1. PayPal Logo gone from left hand corner - I want my customers to know "how" they paid.   2. Business Logo can barely be seen. (Had to redesign our logo)   3. Font size is 7.5 and can barely be seen. Customers need to "see" a receipt/packing slip. Font size should be 10, at bare minimum.   4. Font type is horrible. All business documents should be Arial or Times New Roman, for clarity.   5. Quantity ordered from PayPal dropdown button and actual variations of dropdown are gone. a) Shows only the name of the item, but not the multipack number ordered or variety.  b) If a customer orders 5 pieces, it needs to show "5", under quantity. If a customer orders 10 pieces, it needs to show "10", under quantity. c) Quantity currently shows only 1, no matter how many pieces are ordered. d) How does the customer know the quantity they ordered? e) Most customers order a quantity of at least 2, some over 100. f) Guaranteed, this is going to cause requests for refunds and chargebacks. I rarely sell only one item.   6. What's the purpose of using only 1/3 sheet of paper? Horrible design.   7. Get rid of the scissors and the "cut along the dotted line" idiocy.   8. Add a message option, looks like crap and cuts words in half and the return. Instead of seeing:   "Thank you for ordering from xxxxxx xxxxxx! Please feel free to contact us at: support@xxxxxx-xxxxxxx xxx, for question or concerns, you may have. Please visit us anytime: www.xxxxxxxxxxxxxxxxxx xxx and www.xxxxxxxxxxxxxxxxxx xxx."   it shows like this:    "Thank you for ordering from xxxxxx xxxxxx! Please feel free to contact us at: support@xxxxxx-xxxxxxx xxx, for question or concerns, you may have. Please visit us anytime: www.xxxxxxxxxx (cuts off with no rhyme or reason, in the middle of a word) xxxxxxxx xxx and www.xxxxxxxxxxxxxxxxxx xxx."   9. USE the full page.   10. Design looks like crap and completely unprofessional.     Since Google and Firefox have no option to change the view, I tried it in IE and at least there, the printer setting can be changed to Landscape, so the customers can actually see the slip. PayPal is using a 7.5 size font, which is ludicrously small. And to top it all off, the ridiculous scissors framing the "cut here" line is unprofessional and cheap looking. I also do not like the idea, they removed the PayPal logo. I want my customers to know "how" they paid. Had to redesign my own logo, as well, so it is visible.   Solution, use IE, change your printer setting to Landscape, from Portrait. You can also change the font to Arial, which I am using here, which is much more professional looking than what they are using on the entire website.    Solution #2: Use IE, save as .pdf file, edit (if you use Adobe) delete stupid scissor line, center your custom text, at the end of the slip and voila, you have a better, but still unprofessional looking packing slip.   Been using PayPal 10+ years and this is the first time, they get a 1 out of 10 for the most horrible idea they've ever come up with.   Whichever team came up with this new style, should be sent back to wherever they came from and far away from PayPal. In addition to the above items, currently missing, on the "New" crap packing list, the Seller's ID is no longer visible, on the packing slip!   My PayPal account is associated with, different selling accounts, on different platforms, each one with it's own UNIQUE name.   Now buyer's won't even have a clue as to whom they purchased from.    Come on PayPal WAKE UP!! ... View more

@u30cg wrote: Yes, it prints the same for me today as well.  The craptasticness continues.   Printing the "Transaction Details" and cutting off the bottom produces a reasonably useful Packing Slip, but it's really wasteful on paper and the cutting adds another unnecessary time consuming step to filling an order.  NOT a solution by any means.   I called night before last and had my complaint added to the feedback and repair tickets.  I think I'll call again today.    I wonder if it would do any good to suggest that customers call in to complain about it too? I had to switch to IE, to save the ugly, microscopic packing slip, as a .pdf file. Once saved, since I use Adobe, I can edit the entire packing slip, to make it look slightly more comprehensible, than it is in its current state.   Changes being made on EVERY packing slip in Adobe:   I have to add quantity and style Increase font size Change font type Adjust logo Adjust our personal message, at the end of the packing slip Delete the stupid scissor line ... View more

@scooterb4 wrote: Sparrow and others Call PP business.  I did.  I was told this is a known issue now. No work around available. Only suggestion was to right click & print the transaction detail page then cut off the bottom where it says fees paid to pp etc. My acct. was added to the work log as an example that needed fixing.  It was also suggested to me that Google Chrome was to blame . With the tech online, I logged in with IE and found the same issue. This information also added to the repair log.   EVERYBODY POSTING HERE NEEDS TO CALL That is the only way they will know the sevcerity of the problem I spent 30 minutes on the phone with tech support, yesterday. It is NOT a problem, according to PayPal, but the "new" packing slip, that is part and parcel of the overall updates, PayPal has been implementing, over the past several months. All tech can do is forward the complaints to "upper management". The techie tried different browser settings and formats and agreed, the design is atrocious.   I called PayPal, to complain. I emailed PayPal, to complain. I submitted site feedback, to complain. I posted in the forum here, to complain.   Bottom line: I am spending 15+ minutes editing each packing slip, in Adobe, changing font size, type, layout, entering quantity and style, inserting a better logo, on EACH order. I refuse to send these unprofessional packing slips to my customers and would rather lose 15 minutes on each order, to make it look professional and give my customers, the respect they deserve. Not send them some Micky-Mouse packing slip, designed by some clueless human.   ... View more