Waiting, waiting and waiting on a paypal payment from buyer?

katesharp
New Community Member

The buyer purchased a lot from me and issued a payment on May 16th 2012. Paypal says that the transaction is still pending. How long am I suppose to wait. I would love to send the buyer the items. I did email the buyer and let them know that as soon as the transaction went thru I would be mailing it. The buyer has been a member for a while now and like me has a 100 percent rating .I check both ebay, paypal and my bank for any info on what's going on. Usually, the payment goes thru right away, this has never happened before. Please help, Thanks.

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4 REPLIES 4

PayPal_Olivia
Moderator
Moderator

HI katesharp, and welcome to the Community!

 

I'd be happy to help guide you through the next steps! 🙂

 

What is the status of the payment now? If you click the details of the transaction in your transaction history, a description of what to expect should come up. Please let us know what you're seeing there.

 

Olivia

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debswhimsy
New Community Member

This is now happening to me as well!! One buyer did a BIN on Friday and paid that day - but the hourglass in eBay is still there 3 days later, the status is still "PayPal transaction pending" and when I click on "View the PayPal transaction" it tells me it's an invalid number and throws me into the login for PayPal. The next one is a bidder who won an auction Sunday and paid right away (I contacted her to verify she had paid, and she had). That status is the same as above, but shows it initiated it on Sunday. WTH??? My PayPal account does not show anything at all related to these two sales on eBay. It seems to be completely in the dark about funds that are SUPPOSED TO BE THERE.

 

I called eBay and they told me that PayPal is the roadblock with both of these transactions. I cannot ship the items until these payments are accepted by PayPal. Since one buyer paid on Friday, I would normally have shipped on Saturday, but of course I couldn't because PayPal is clueless about that sale - so now that buyer is already not going to be happy, much less if I can't ship tomorrow!!

 

I have never encountered this in years of selling. When a customer pays, the dollar-sign icon appears in dark blue and I can go directly to PayPal and verify, and print the shipping label. Now, my hands are completely tied. Why would this be happening with two transactions in a row, all of a sudden after NEVER having this problem? And of course, I can't reach anyone at PayPal tonight when I was finally able to reach an eBay CSR (who then told me to call PayPal). So now, in addition to having a very busy Tuesday due to the holiday weekend, I get to figure out how to spend time on the phone with PayPal.

 

NOT HAPPY - and eBay better remove any bad feedback I get due to this snafu!

 

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RR8687
New Community Member

I am having the exact same problem. Was this ever resolved for you?

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PayPal_Olivia
Moderator
Moderator

Hi debswhimsy and RR8687,

 

Welcome to the forums!

 

debswhimsy - It sounds like your auction had an email address in it for payment that was different than the one you use on your PayPal account. There's a great explanation and example image in this post by sandypurins.

 

RR8687 - If your situation is the same as the one debswhimsy described, that post will help you as well.

 

I hope this helps!

 

Olivia

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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