New user help...TY

[Missy161]

I do not know how or where to post the info on a sale as I have sent the pkg but not tracking info.

[PayPal_Erica]

Hi Missy161,

Thanks for reaching out to us here, and welcome to PayPal!

You ask a great question.

If you used a shipping company that offers online tracking, you can add shipment tracking information to the transaction on your PayPal account. We recommend you add online tracking to confirm delivery, as it is one of the requirements to be eligible for Seller Protection. For digital or intangible items (ebooks, services, etc.), change the status to "processed."

Here’s how to add your tracking information or change the order status:

1. Log in to your PayPal account.
2. Click Activity at the top of the page.
3. Find the payment you want to add the information to then click Add Tracking Info. If you sold an intangible item and do not have a tracking number, please select "Mark as Processed."
   • NOTE: If you don't see Add Tracking Info, click the See Details in Classic Site link.
4. Fill in the information, and then click Save.

After you click Save, the buyer receives an email to let them know that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company.

I hope this helps!

-Erica

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