Buyers can't pay on my website ( This invoice has already been paid )

[u-1989]

Hello, when my buyers try to purchase from my website they have this message

"This invoice has already been paid, For more information, please contact the merchant.

Your purchase couldn't be completed

There's a problem with the merchant's Paypal account. Please try again later."

I useed google and i find this could help me, to do on my paypal account :

Seller preferences - Block payments - Update - Block accidental payments - No, allow multiple payments per invoice ID

IS that right thing i need to do, will that help or i need to do something else ?

[DPCreations]

No one can answer without knowing the details for your ecommece web site.  It seems that is the source of the problem.

[u-1989]

I find same problem on this topic : /t5/About-Payments-Archive/Error-message-This-invoice-has-already-been-paid/td-p/712475

And answer : It's up to the merchant to turn this feature off in their PayPal account or generate a new invoice number each time.  (They would need to select Profile, under My Selling Tools, Block Payments, select Update, look for Payment Receiving Preferences.)

But i am not sure is this the right thing ?

[DPCreations]

@u-1989

What feature?

[u-1989]

Digital Goods.

[DPCreations]

Do you sell digital goods on your website?