Hi @Mike70G Thanks for reaching Community Forum! In the event that a case is filed for significantly not as described, typically, PayPal will ask for the item to be returned to the seller. Our Protection that we offer has certain rules as most seller would want their item to be returned before they refund the money. PayPal has a separate program for Free Return Shipping, please check our Free Return Shipping bulletin if this is applicable on this transaction. I hope this helps! If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution
... View more