Hi @sharpiemarker thank you for your information before. I submit my documents to proof my real name twice and don't get any feedback for almost two weeks. so i use you another help option, CALL the customer service. i did it just now and it SOLVED! Thank you so much for your help! And for all who have the same problem like me, here is the story so you can fix your problem faster -My real name is: VALENTINE (I only have 1 name, without surname) -but when i first time make PayPal, i used Valentine Valentine because this is my first time using PayPal so i don't know how to put two names when PayPal need Surname. Then i put Valentine as my name and Valentine as my surname. so i double my name become Valentine Valentine -and it become a problem when i want to transfer money from Paypal to my bank account because the name doesn't match. so after 2-4 days, my money back to PayPal again. - and i ask to forum. How to change my name. and glad @sharpiemarker help me with information above. - but i already submit my PHOTO ID when i first submit to change my name (i identified my problem as "Wrong Name"). and didn't get feedback. - So i sent second submit with PHOTO ID and BANK ACCOUNT BOOK with my only one name on it. I wait for days but didn't get feedback. - So i pick @sharpiemarker another solution. i call customer service. Glad that they provide BAHASA as communication service. for you who are not english speaking, glad to use PayPal because they provide another language as communication service. - And just in minutes, they asked about the information of mine like my real name, my last four digits of bank account, my email, and my documents i had submit as proof to change my name. And she change my name. - my PayPal name become Valentine . (with dots). and i should log in to my PayPal, remove my bank account information then re-add the bank account information again. and try to transfer to my bank account. - Success. and now i am waiting for 2-4 days to get my money on my bank account. So thank you so much for the helps.
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