Even after uploaded the file, still there was no update for almost one year. It is May 18, 2020 today. When I first reached out to customer support, it was July 2019. I had a phone call with caller associate in PayPal. He promised me the update would be completed in several business days. I am writing this again in May 2020. I have been checking few more times in between. Update never happened so far, so I can't use it as my legal name is different. Your system now has a document upload function on name change, but it doesn't work either. I uploaded two more times recently. No confirmation email, no customer support so far. Can you please help me to update my legal name and nationality as well? It is hard to believe that I am waiting this for an year.
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