Going in to Social Security and giving them my marriage certificate and driver's license was easy. Going in to the DMV with my marriage license and social security card to get my new license was easy. Going in to my banks and giving them my driver's license was easy. Ebay was the easiest. Going in to my fitness club was easy. The list goes on and on......until PayPal!! When you posted that you were "correct" and my name had been changed, you were not only wrong, but you lied. After seeing you had posted how you were correct, I logged on to PayPal only to find they still had NOT changed my name. I followed their instructions to a T. I uploaded my marriage certificate and driver's license as PayPal had directed. I called them 2 days later to find out why my name had not been changed and to ask why I received no email, text, call or any form of communication I was assurred that everything was ok and they had all the information they needed. I then received an email from PayPal explaining to me why they could NOT change my name. I responded twice to that email without receiving anymore communication from PayPal whatsoever. I decided to call PayPal again last Sunday in hopes of hearing something positive about them changing my name. After getting the runaround yet again, and answering a ton of security questions with the first lady on the phone, I was put through to a man who assured me in less than 48 hours, my name would be updated. That 48 hours came and went without PayPal updating my name on my account......yet again. When I got out of bed on Wednesday morning, I see there was a response from you claiming to be "correct" so I was hopeful my name had been changed. Again when I logged in to PayPal, it still was NOT changed. I suggest you stop telling PayPal how easy it is to change your name and boasting about how "correct" you are when in fact, you were wrong on both counts. I called PayPal yet again and got the usual runaround and a ton of security questions again. I demanded to speak with a supervisor for which I was informed there were none around. The man I was speaking with insisted there was a "glitch" in their system, but he was doing all he could to fix it. After supposedly updating my name, he tells me 3 times to log out and log back in.....only to see it still was not updated. That man kept telling me to take his word, and "let me assure you". Is my name finally changed, yes. Was it changed when you said it was, NO it was not. Pulling an impacted wisdom tooth was easier than changing my name with PayPal. This forum is a community forum, meaning that all of us are allowed to give our opinions or experiences. You have no idea what I had to endure in order to make this happen, and you have no place coming on here telling people you are "correct", implying that I have lied or am lying. I would appreciate it if you just stuck to your own experiences, and would cease telling these people falsehoods based on what you think or thought was "correct".
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