Hello paypal community, this is my final resort at this point. So paypal is keeping over 1000$ which belongs to me on hold for the past TWO YEARS. At first i was underage, which was understanable, even though i didnt agree with it, i still proceeded to wait 2 YEARS patiently until i was of age to take out my money even though my parents were managing my account (pathetic right?) BUT i proceeded to wait anyway because rules are rules right? Now that im 18 ive verified my address and bank account successfuly, but they are PURPOSEFULLY REFUSING to verify my identity. I've tried not once, but THREE times over the past few days to verify my idenity. i Followed all of the instructions on the page, and then they send this pathetic excuse to my email: Dear **** *****, We regret to inform you that in accordance with clause 1 of our User Agreement "Eligibility", you are not eligible to use the PayPal service until you attain 18 years of age. HELLO? IM LITERALLY 18 YOU CAN SEE IT ON MY DRIVERS LICENCSE???! Whoever is reviewing the documents is purposefully doing this, because there is NO WAY, ABSOLUTELY NO WAY you can be this imbecilic. please give me my **bleep** money back, im tired of these games that the so called 'staff' are playing. what do you get from purposefully rejecting documents which have no fault???????? And then when i want to contact paypal, apparently all of their staff are 'offline' and i cannot be connected to an agent. stop avoiding your customers. paypal by far has one of the WORST customer service i have ever seen in my life. Just give me my money back stop stealing, there is absolutely no reason for money to be held onto for this long! is this company this much of a failure? its like they are holding my money for ransom, because there are absolutely no excuses at this point. and the sad thing is that i know nothing is going to be resolved even if i post on the community tab, im sick and tired.
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